Autodesk · 1 day ago
Manager Technical Adoption - AMER
Portland, OR, USA
Full-time
Hybrid
Mid, Senior Level
$114K/yr - $184K/yr
5+ years expAutodesk is a leading company in software innovation, and they are seeking a Manager of Technical Adoption to lead a team of Technical Account Specialists. The role focuses on enhancing product adoption and driving customer success by implementing effective onboarding and service delivery processes.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Manage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products
Measure and monitor performance against established service levels to ensure achievement of individual and team targets
Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction
Direct and manage staff in implementation of initiatives and delivery of service plans that support customer satisfaction
Manage and implement employee Human Resource Programs and initiatives; ensure implementation of employee performance plan, on boarding program, employee development and coaching initiatives etc
Manage and prepare budgets and work closely with senior management on forecasting, discrepancies, variance trend analysis, etc
Engage and collaborate with the sales organization to communicate operational details and provide information on adoption service effectiveness
Drive communication in the organization; ensure new information is coordinated with support teams and partner teams
Lead or participate in setting organization vision, global projects, and initiatives
Able to travel up to 30%
Qualification
Required
5+ years of experience in leading teams, preferably in a BIC SaaS environment
Bachelor's degree
Experience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational models
Strong communicator and able to build relationships at all levels
Ability to build and maintain strong relationships with enterprise customers
Must be flexible, decisive, self-motivated, and proactive
Comfortable with ambiguity and working through change while driving results
The skill to partner cross functionally to champion for the team and the customer
Preferred
advanced degree preferred
Benefits
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
2026-01-14
Company data provided by crunchbase