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Western & Southern Financial Group · 8 hours ago

Customer Service Representative

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

Western & Southern Financial Group is a diversified family of financial services companies founded in Cincinnati. The Customer Service Representative will be responsible for delivering exceptional customer support, ensuring customer satisfaction, and enhancing overall customer experience on a daily basis.

Financial ServicesHealth InsuranceInsurance

Hiring Manager

Catrina Harmann

Responsibilities

Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes

Identifies cross selling opportunities while servicing the client using tailored approaches

Provides professional, effective courteous service using customer service techniques and solid judgement

Qualification

Customer ServiceCommunicationProblem-solvingEmpathyInterpersonal Skills

Required

Interpersonal Skills, Customer Satisfaction, and Customer Support

Customer Experience and Customer Service

Strong communication and problem-solving abilities

Ability to empathize with customers and handle inquiries effectively

Benefits

Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, fertility, maternity/caregiver & parental leave, and more!

Retirement solution with our 401(k) savings AND pension plan!

Paid time off that increases with tenure.

Tuition Reimbursement

Subsidized affordable parking

On-site Cafeteria and fitness center (including sports leagues)

On-site Registered Nurse

Career Coaching/Mentoring

Individualized development plans and career pathing