IT Support Specialist jobs in United States
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Adaptive Construction Solutions · 5 hours ago

IT Support Specialist

positionHouston, TX, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$60K/yr - $65K/yr

Adaptive Construction Solutions is a company focused on providing effective IT support solutions. They are seeking an IT Support Specialist to assist in creating technical assistance products, manage IT inventory, and provide comprehensive technical support to ensure smooth operations within the organization.

ConsultingEducationTraining

Responsibilities

Assist in the creation of technical assistance products, including desk aids, policies, and user guides
Manage IT inventory, including the assignment and collection of equipment to and from staff members
Install and configure hardware and software components, ensuring all systems function smoothly
Provide technical support by researching and answering user questions, troubleshooting issues, and maintaining workstation and network performance
Maintain the organization’s internet connection, monitor the firewall, and keep security tools up to date
Configure operating systems and ensure proper installation of necessary updates and patches
Respond promptly to security or usability concerns, mitigating risks before they impact users
Diagnose and repair damaged hardware, as well as perform system upgrades to enable software compatibility
Install and upgrade antivirus software and other security systems to safeguard the network from threats
Manage user accounts, including adding, removing, or updating logins and passwords
Use security tools to protect the network from unauthorized access, malware, and other threats
Maintain relationships with employees across different departments, supporting their IT needs and offering timely assistance
Utilize a help desk/ticketing system to manage and resolve IT issues efficiently
Ensure employees receive adequate and continuous training on cybersecurity best practices
Manage the IT components of new employee onboarding processes, including setting up equipment and user accounts

Qualification

TroubleshootingNetwork securityHelp desk systemsLAN configurationsProblem-solvingInterpersonal skillsCommunication skillsTeam collaboration

Required

Strong problem-solving and analytical skills
Excellent interpersonal and customer service skills, with the ability to explain technical concepts to non-technical users
Strong verbal and written communication skills
Proficient in troubleshooting computer systems, hardware, and software
Familiarity with local area network (LAN) configurations and switch management
Knowledge of security tools and practices, such as antivirus software and firewalls
Ability to work collaboratively in a team and independently when necessary

Preferred

Experience using help desk/ticketing systems is a plus

Benefits

Full benefits package

Company

Adaptive Construction Solutions

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Adaptive Construction Solutions offers work and debt-free career pathways to veterans and other underserved populations.
dateFounded in 2016
location
Houston, Texas, USA
people-size51-200 employees
web-link
http://goapprenticeship.com/

Funding

Current Stage
Growth Stage
Total Funding
$9.1M
Key Investors
U.S. Department of Energy Solar Energy Technologies OfficeU.S. Department of Labor
2023-06-13Grant· $1.1M
2022-07-07Grant· $8M

Recent News

LinkedIn
Adaptive Construction Solutions on LinkedIn: #earthday2024 #cleanenergy #qualityapprenticeships
2024-05-23
Daily Herald
Cook County receives $1.1 million grant to boost solar installation
2023-06-22
Energy.gov
Biden-Harris Administration Announces $13.5 Million Investment to Equitably Grow Solar Energy Workforce
2023-06-21
Company data provided by crunchbase