Elwyn · 2 days ago
Director of Operations - CRS
Elwyn, PA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expElwyn is a mission-driven nonprofit organization that has been supporting individuals with autism, intellectual and developmental disabilities for over 170 years. They are seeking a Director of Operations to oversee department programs, ensuring compliance with policies and regulatory requirements while providing support to managers and staff. The role involves leadership, staff development, and continuous improvement of operational effectiveness.
Non Profit
Responsibilities
Ensure through review and delegation that assigned programs meet the needs of individuals supported, including, but not limited to, up to date annual plans, assessments, outcome implementation, monthly and quarterly reviews of progress, all required documentation, data collection, and completion of medical appointments
Ensure the identification of changes in individuals’ needs and implementation of changes in the individual’s programming
In the absence of Operations Manager, ensure ongoing review and implementation of individual’s annual plan as needed; this includes ensuring justification and request of Needs Group reassessment sent to the assigned Supports Coordinator
Ensure through review and delegation that programs comply with day to day operations requirements according to established policies, including but not limited to insurance of compliance with HIPAA, support of individuals’ rights, individuals’ funds security, and all other policies and standard operating procedures pertinent to individuals supported, staff, vehicle, and program requirements
Ensure through review and delegation that assigned programs meet all regulatory requirements
Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc
Review and facilitate staff compliance with training requirements
Ensure through review and delegation required staffing implementation and efficient scheduling of all assigned areas, along with accurate accounting of staff time and processing of payroll
Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, corrective action, and termination
Coordinate with Human Resources (HR) for the hiring and discipline of all personnel, including investigations of disciplinary infractions as needed
Support the Operations Manager to ensure accurate and timely census setting
Ensure program performance at budget levels as identified
Interpret agency philosophy and establish standards of excellence for assigned program staff
Lead the development and implementation of assigned programs’ service priorities, goals and objectives
Develop and implement systems for ensuring programmatic compliance in assigned areas
Participate in Supports for Living (SFL) Quality Improvement Department activities, including implementing Office of Developmental Programs’ (ODP) quality assurance/quality improvement requirements in assigned areas
Perform on-call duties off hours as assigned, providing guidance and support to managers and staff per established on-call and operational policies and protocols
Participate in committees and sub-committees as requested
Continuously improve operations through actions including but not limited to encouragement and utilization of feedback from individuals supported, staff, families, peers and other stakeholders, response to audit results, implementation of established best practices, and identification and prevention of potential problems
Share information and lessons learned toward continuous improvement with peers and administration for the benefit of all programs
Create and foster a positive workplace culture of support, encouragement and growth by creating shared vision and clearly communicating that vision, by having open and transparent communication, by recognizing the accomplishments of those he/she leads, and by being aware of the training and development needs and aspirations of those he/she leads
Manage and respond to requests in multiple areas including but not limited to Records Management, Payroll, Purchasing, Information Technology Services, and HR Departments
Plan, staff, review and organize staff assignments for assigned department projects
Provide operational assistance across various programs as needed
Provide leadership, coaching, guidance, training and staff development to all levels of department staff
Provide support and assistance to the Operations Managers in the areas of on-boarding of new employees, job postings and staff data changes/updates as needed
Review and submit all staff related HR paperwork in absence of Senior Director
Assists the Senior Director with reviewing and conducting interviews for team vacancies
Work with staff, managers and QI Director to ensure employee adherence to program policies and protocols including but not limited to safety measures
Work with Fiscal Department staff to verify payable and receivable accounts as needed
Direct operations to ensure compliance with established Key Performance Indicators (KPIs) and provide input for the development of new measures as needed
Notify directors, and managers as applicable, of any new policies and procedures in a timely manner
Plan, facilitate, lead and actively participate in program/administrative meetings, staff meetings and meetings with all other departments across the organization as needed
Provide coverage as direct support professional, Program Specialist, Program Supervisor and/or Operations Manager as needed
Perform CPR, first aid, and crisis intervention when needed in accordance with agency trained protocols
Perform other duties as assigned
Qualification
Required
One of the following combinations of education and experience: Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities
Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities
Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities
Five (5) years of program operations and management experience
Strong organizational skills
Must possess excellent communication and customer service skills along with strong interpersonal skills
Demonstrated intermediate skill level of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Demonstrated ability to anticipate future needs or problem areas and implement effective action
Demonstrated creativity in developing solutions to program problems
Demonstrated ability to adapt to changes in workload, especially during crisis situations
Demonstrated ability to perform duties in an independent manner with little or no need for direct supervision
Demonstrated ability to work effectively as part of a team
Must be able to perform CPR, first aid, and crisis intervention techniques using agency-trained protocols
Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record
Preferred
Leadership experience in process improvement or operational improvements
Previous experience working within and managing a unionized workforce
Experience with Microsoft Teams
Benefits
Generous Paid Time Off
Comprehensive Medical/Dental/Vision Benefit Packages
Earned Wage Access/On-Demand Pay
Paid On-the-Job Training
Tuition Reimbursement
Career Advancement Opportunities and Growth
Flexible Schedules
Retirement Savings Plan
Company
Elwyn
Elwyn is proud to be a premier provider of support, treatment, and education for individuals with intellectual and developmental disabilities (I/DD), autism, and behavioral health challenges in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck McLister
President and Chief Executive Officer
Nikole Cabrey
Chief Financial Officer
Recent News
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