Genesis10 ยท 3 days ago
ServiceNow CMDB Administrator, Senior
United States
Full-time
Remote
Mid, Senior Level
$65/hr - $70/hr
3+ years expGenesis10 is seeking a ServiceNow Configuration Management Database (CMDB) Analyst for a 6-month contract-to-hire assignment. The CMDB Analyst will be responsible for managing and maintaining the Configuration Management Database (CMDB) to ensure accurate and reliable data for IT service management processes.
Information ServicesInformation Technology
Responsibilities
CMDB Management: Maintain and update the CMDB, ensuring data accuracy and completeness. Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset & Configuration Management (SACM), Discovery & Service Mapping, Application Portfolio Management (APM). Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB
Data Analysis: Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement. Design automated processes for gathering, populating, and maintaining CMDB data
Process Owner: Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance
Collaboration: Work closely with IT teams, including Service Desk, Infrastructure, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing Change, Configuration, or Problem issues
Reporting: Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as: status, data quality, compliance, and other key metrics and identify opportunities for improvement
Compliance: Ensure CMDB processes comply with industry standards and best practices, such as ITIL. Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies and procedures, and assigned work
Training: Provide training and support to IT staff on CMDB processes and tools, including CHS ITIL Certification, New Employee Orientation, etc
Manage day to day activities, including establishing priorities and work assignments
Track compliance for CMDB policies and procedures
Review health and status of integrations and credential management systems
CI Remediation including duplicates, malform data, and custom attributes
Resolve and/or escalate CMDB compliance issues, including: Incident, Change, or Request
Facilitate CMDB audits, including SOX, COBIT, PCI, etc
Communicate and engage business and IT management to encourage CMDB efforts and value proposition
Comply with client security standards for credential rotation, alias creation, and security requirements for required annual attestation
Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project timeframes
Review and approve changes to CMS infrastructure, where applicable
Mentor the organization on CMDB services, concepts, policies and procedures
Configuration Control Board (CCB) Chair and enacts changes, as directed
Engage with DSMP to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS)
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years of experience in IT Service Management (ITSM), with a focus on CMDB management, ITSM, CSDM, ServiceNow, Agile Methodology, DevOps
Strong analytical and problem-solving skills
Excellent attention to detail
Proficiency in CMDB tools and software
Knowledge of ITIL processes and best practices
Strong communication and interpersonal skills
Ability to collaborate effectively throughout the IT organization
Preferred
ITIL Foundation certification
Benefits
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Company
Genesis10
Information Technology and Services
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase