Metasys Technologies · 3 hours ago
Technical Services - Office (DocuCare) Level 2
Jackson, MO
Full-time
Onsite
Entry Level
$18.91/hr - $23.36/hr
1+ years expMetasys Technologies is a company that focuses on technical services, and they are seeking a Technical Services - Office (DocuCare) Level 2 professional. The role involves serving as the primary customer contact for equipment support, performing device management, and providing ongoing end-user training on equipment.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
Break-fix activities account for 70% of role responsibilities
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Client and 3rd party)
Utilize Client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Client designated systems
Remote Service call onsite support Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise
Non-Client device management as required
Perform remote device monitoring and remote solve (Client Device Management)
Identify and promote Client Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4
Qualification
Required
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment
This role requires less than 25% driving using your personal vehicle
Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
Break-fix activities account for 70% of role responsibilities
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Client and 3rd party)
Utilize Client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Client designated systems
Remote Service call onsite support Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise
Non-Client device management as required
Perform remote device monitoring and remote solve (Client Device Management)
Identify and promote Client Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4
Lift and move up to 50 pounds
Must be able to walk at least 10-15,000 steps a day, lift a minimum of 50lbs, and push/pull bulky/heavy equipment on caster wheels. Must be able to bend and reach
Read, write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required
1-2 years relevant experience resolving customer and equipment printing issues
Minimum High School diploma or equivalent
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase