Epcon Communities · 1 week ago
Digital Sales Coordinator
Columbus, Ohio Metropolitan Area
Full-time
Hybrid
Mid Level
$60K/yr - $60K/yrEpcon Communities is seeking an experienced Digital Sales Coordinator to serve as the first point of contact for prospective homebuyers who begin their journey online. This role involves converting digital and call-in leads into qualified appointments and supporting both onsite and online sales teams through proactive lead management and CRM administration.
Building MaintenanceBuilding MaterialConstructionCustomer ServiceResidential
Hiring Manager
Renee Downs
Responsibilities
Respond promptly to online inquiries and call-in leads via phone, text, and email
Educate prospects on Epcon communities, floor plans, lifestyle offerings, promotions, and the appointment process
Qualify prospects and schedule appointments with Sales Consultants
Re-engage inactive prospects through outbound phone and email outreach
Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems
Track and report conversion metrics to support sales performance
Stay informed on market trends, competitors, and industry conditions
Monitor CRM and call-tracking platforms to ensure data integrity
Proactively troubleshoot system issues in partnership with IT and software vendors
Coordinate with Marketing on campaigns, templates, and CRM updates
Perform CRM maintenance and data clean-up as needed
Enter and maintain MLS listings, including photos, pricing updates, and status changes
Qualification
Required
Proven success as an Online Sales Counselor (homebuilding experience strongly preferred)
Experience with CRM systems, digital sales tools, and call analytics platforms
Strong understanding of structured sales processes and lead qualification
High sense of urgency with consistent follow-up habits
Customer-service driven with excellent phone presence
Process-oriented, detail-focused, strong written and verbal communication skills
Proficient in Microsoft Office (Excel & Word) and CRM systems
Ability to manage multiple priorities independently
Hybrid position with 10% travel (two in-person visits to each region annually, plus annual conferences)
Regular schedule is Saturday through Wednesday; weekend availability required
Sedentary work environment with extended computer and phone use
Valid driver's license required
Ability to pass background check and drug screening
Preferred
Bachelor's degree preferred, but not required
Benefits
Medical, dental, vision, and 401(k) benefits
Eligible for quarterly bonus program tied to online sales performance
Company
Epcon Communities
Epcon Communities is a construction company.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joel Rhoades
Chief Executive Officer
Brooks Longfellow
Chief Operating Officer
Recent News
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