Quest Diagnostics · 6 days ago
Dir, Patient Services - Strategy & Excellence
Irving, TX
Full-time
Hybrid
Director/Executive
10+ years expQuest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Director of Operations Excellence. This role provides strategic leadership to ensure efficient business operations across the Patient Services organization, focusing on developing and optimizing systems and processes to support organizational growth and operational excellence.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Leads, motivates and manages team of direct reports while influencing indirect reports to achieve high performance
Collaborates with regional/functional patient services leader to set team objectives aligned with company goals
Develop strategies to meet employee engagement, talent development and employee retention goals
Develop and implement continuous improvement programs and methodologies (ie: Lean, Six Sigma) to enhance operational performance
In partnership with Business Transformation, challenges the status quo to find innovative ways to deliver and improve services, while keeping productivity in mind
Establish key performance measures to track success and analyze results
Supports managing change effectively by communicating plans and training materials for impacted teams
Address resistance and promote buy-in for transformation efforts
Assess learning & development needs and collaborate on solutions in support of company strategy
Supports annual audit processes and the development of corrective action plans where needed
Responsible for planning, executing and closing projects (National & Regional) within specified timelines and within budget
Involves coordinating resources, managing stakeholders and ensuring project objectives are achieved while maintaining high standards of quality
Ensures compliance with all company and government regulations
Responsible for ensuring optimal allocation and management of resources within the region
Requires ability to analyze staffing trends, provide direction and support team members
Ensures that expenditures remain within allocated limits and participates in the achievement of cost cutting targets
Builds and maintains strong relationships with internal partners across function
Fosters a positive and collaborative work environment through strong communications and interpersonal skills
Connects work to the company vision to the work by ensuring transparency and engagement
Qualification
Required
Continuous Improvement approach to running the business, should have 10+ years of experience leading people &/or driving business results
Proven experience in continuous improvement, transformation or operational excellence
Familiar with methodologies including Lean, Six Sigma, Kaizen, etc
Excellent project management skills (Project management certification is a plus)
Strong financial acumen, with demonstrated experience managing P&L
Ability to build relationships while working in a highly matrixed and collaborative organization; in field operations, laboratory, or related healthcare field; 6+ years' experience in field operations, laboratory, or related healthcare field
Valid driver's license
Position requires up to 60% travel
Bachelor of Science or higher
PC skills: Microsoft office suite, Tableau, Power BI, Power App, etc
Bachelor of Science or higher
Travel between 50-75%
Manages regional training team, workforce management and/or business analysts as applicable
Leads cross functional projects teams
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase