Assurant · 11 hours ago
Sr Client Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$20.96/hr - $34.59/hr
4+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Senior Client Support Specialist will support the team on escalations, audits, and coaching of our claim support specialists, ensuring a high level of customer experience and operational efficiency.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Knowledge, understanding, and ability to complete of all job functions of a Client Support Specialist
Provide answers to process questions & higher limit repair/replace decisions for the Client Support Team
Provide escalation support to the Client Support team
Complete random audits or quality monitors of the Client Support team to identify trends or opportunities for process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost-saving perspective
Manage multiple issues/cases at one time, based on workload
Provide constructive coaching, training, and mentorship to peers and/or new employees
Qualification
Required
4 + years in Customer/Client Experience
3 + years of experience in Client Support, Consumer Relations, and/or team Lead experience in Connected Living Operations with customer escalation experience
3+ years in Business-to-Business or Vendor Customer Service
3 + years of experience in composing responses to external contacts
Preferred
Associate degree in Business or equivalent
3+ years in Vendor Management
Strong understanding of client contracts, operations, company products & services
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
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2026-01-05
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Company data provided by crunchbase