VP IT Operations jobs in United States
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BayPort Credit Union · 22 hours ago

VP IT Operations

positionNewport News, Virginia, United States
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date10+ years exp

BayPort Credit Union is seeking a Vice President of IT Operations to ensure the stability, security, and efficiency of the organization’s technology infrastructure. This role involves overseeing IT support, infrastructure, and applications while driving operational excellence and supporting business growth and continuity.

BankingCredit BureauFinanceFinancial ServicesInsurance
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Growth Opportunities

Responsibilities

Oversee IT support operations, ensuring high-quality service delivery and user satisfaction
Implement ITIL-based processes for incident, problem, and change management
Responsible for the operations of ITM/ATMs
Oversee enterprise infrastructure including networks, servers, storage, and cloud environments
Ensure high availability, scalability, and disaster recovery readiness
Oversee application administration, upgrades, and performance optimization
Ensure integration and interoperability across business systems
Partner with Information Security to maintain secure and compliant IT operations
Ensure adherence to regulatory and industry standards
Drive automation and process improvements to enhance efficiency
Monitor KPIs and SLAs for IT services and infrastructure performance
Manage contracts for support, infrastructure and application services
Optimize operational budgets and technology investments
Lead IT support, infrastructure, and application teams
Foster a culture of accountability, collaboration, and continuous improvement

Qualification

ITIL certificationIT operations leadershipInfrastructure managementDisaster recovery planningCloud technologiesNetworkingEnterprise applicationsCybersecurity best practicesAnalytical skillsTroubleshooting skillsProject managementCommunication skillsTeam leadership

Required

Bachelor's degree in Information Technology, Computer Science, or related field
Minimum 5 - 8 years' experience in IT operations leadership roles
Minimum 10 years' experience in IT operations
Expertise in ITIL frameworks and service management
Strong background in infrastructure (on-prem and cloud), networking, and enterprise applications
Experience with disaster recovery planning and business continuity
Familiarity with cybersecurity best practices and compliance requirements
Ability to lead diverse technical teams and communicate effectively with executives and stakeholders
Strong analytical and troubleshooting skills for complex IT environments
Skilled in managing large-scale IT projects and operational initiatives
Deep understanding of infrastructure, networking, cloud platforms, and enterprise applications
Commitment to delivering exceptional IT support and user experience
Ability to align IT operations with organizational goals and future growth
Comfortable working in fast-paced environments and managing change effectively
Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team

Preferred

ITIL certification or equivalent strongly preferred
Additional certifications in cloud technologies, networking, or enterprise systems are a plus

Company

BayPort Credit Union

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BayPort Credit Union is a banking institution that offers services on mobile banking, investment, lending, credit and retirement plans.
dateFounded in 1928
location
Newport News, Virginia, USA
people-size201-500 employees
web-link
https://www.bayportcu.org/

Funding

Current Stage
Growth Stage
Total Funding
$0.16M
2021-11-18Grant· $0.16M

Leadership Team

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James Mears
President/CEO
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Nancy Porter
Vice President Marketing
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Recent News

Morningstar.com
BayPort Credit Union Announces New Appointment of General Counsel
2025-12-19
PR Newswire
BayPort Credit Union Renews $25,000 Sponsorship of Newport News Public Schools Family and Community Engagement Division for the 2025 to 2026 Academic Year
2025-10-28
PR Newswire
BayPort Credit Union Marks One-Year Anniversary of Credit Score Member of the Month Program
2025-09-12
Company data provided by crunchbase