ButcherBox · 4 days ago
Customer Analyst
Greater Boston
Full-time
Hybrid
Mid Level
$103K/yr - $125K/yr
3+ years expButcherBox is a certified B Corp headquartered in Boston, delivering high-quality meat products directly to members. They are seeking a Customer Analyst to drive member retention and satisfaction by analyzing data, identifying churn risks, and providing insights to improve member outcomes.
DeliveryFood and Beverage
Responsibilities
Be an expert on & analyze CRM and order data to unlock opportunities, assess tests, & advise strategy. These areas will include on-site behavior, email/SMS performance, order behavior, churn, and segmentation, among others
Lead customer segmentation and engagement strategy to optimize customer lifetime value – identify opportunities to adjust member communication cadence and messaging
Support CRM and churn/loyalty stakeholders in designing, analyzing, & reporting on tests that lead to action-biased results & future iterative tests for order frequency, churn, our loyalty program, and audience targeting/segmentation
Advise on and analyze our Loyalty program and its impact on all of our members and ButcherBox
Deeply understand and improve the member journey – how it is impacted by our strategy and what we must do to make it easier for new prospects to become successful ButcherBox members
Develop modeling to understand optimal onboarding paths to identify top members early in their journey with ButcherBox
Maintain and iterate upon existing reporting suite, churn, and lifetime value modeling – building reporting that enables corrective actions
Collaborate with cross-functional teams to improve the top drivers of churn; create opportunities for our members to get more value
Qualification
Required
3+ years of experience in lifecycle marketing/churn and retention
Strong data analysis skills; strong proficiency in SQL, experience with PowerBI
Experience with machine learning models
Excellent ability to translate technical analysis into tangible, actionable takeaways and reporting
Desire for learning in a fast paced, hands-on environment
Collaborative mindset with capability to juggle projects and priorities with exposure to senior leadership
Bias towards action – strong visualizations are important, but analysis needs to drive change
Proficiency in A/B testing
Ability to communicate with and influence various team members – from individual contributors to senior leadership
Deep experience with customer segmentation and campaign targeting
Preferred
Deep understanding of CRM/CDP tools (Klaviyo, Segment) a plus
Benefits
Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits
Financial: 401(k) with generous employer match
Annual bonus based on company performance
Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp
Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more
Company
ButcherBox
An online butcher changing the way consumers shop for and purchase meat and other proteins.
51-200 employees
H1B Sponsorship
ButcherBox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Michael Salguero
Founder and CEO
Recent News
Boston Globe
2026-01-19
2026-01-16
thefly.com
2026-01-16
Company data provided by crunchbase