Strategic Staffing Solutions ยท 5 hours ago
Call Center Representative
Draper, UT
Contract
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expStrategic Staffing Solutions is seeking a Call Center Representative. The role involves efficiently servicing customers by accessing multiple electronic systems, resolving issues related to fraudulent activity, and communicating professionally with various stakeholders.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Hiring Manager
Kim Schneider
Responsibilities
Accessing multiple electronic systems and document steps taken to efficiently service the customer
Determine action required based on established procedures to protect the Bank s assets; work with supervisor on handling more complex cases
Place appropriate hold on accounts deemed to have fraudulent activity and take appropriate steps to secure the account
Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Speak with victims of identity theft and provide appropriate talking points while ensuring both the victim and the Bank are secured
Review documentation and be able to assess the validity of those documents
Place and/or take calls as escalated and requested by Compliance partners or team leaders
Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless
Qualification
Required
2-3 years related customer service experience or fraud experience
Strong understanding of the customer service experience
Positive attitude and enjoys problem solving
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Ability to handle and de-escalate difficult conversations
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase