3HC Home Health & Hospice Care Inc. · 4 days ago
Director of Business Development
Goldsboro, NC
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years exp3HC Home Health & Hospice Care Inc. has provided compassionate care to North Carolinians since 1981. The Director of Business Development for Home Health and Hospice plays a critical leadership role in driving growth across the continuum of care, responsible for developing and executing strategic initiatives to increase referral volume and build strong relationships with healthcare providers.
Health CareHospitalNon Profit
Responsibilities
Abides by and supports 3HC's Compliance Program and Code of Ethics. 3HC's Compliance motto is "Compliance for all and all for Compliance". It is the intent of 3HC to comply with all applicable laws and regulations and that spirit is embedded in all aspects of our services and business practices. Our success hinges on doing things ethically and legally, to which, each and every employee plays a critical role. Ensures that area(s) of responsibility operates within the guidelines of 3HC's Compliance Plan and responds accurately and timely to standards and elements of 3HC's Compliance Work Plan
Creates positive experiences for internal and external customers that will meet their expectations. (External customers include our patients, families, referral sources, vendors, the community, etc. Internal customers are the people within the agency with whom you work.) Displays a high degree of courtesy, tact, and knowledge of services provided by the agency in all contact with staff, patients, and visitors
Develop and implement business development strategies to drive census growth and expand the agency’s footprint in target markets
Identify, evaluate, and pursue new referral sources and partnership opportunities with healthcare providers, facilities, and community organizations
Stay current on healthcare regulations, payment models, and competitive landscape to inform strategy
Creates an annual agency marketing plan in collaboration with the Marketing Strategist
Works with the Marketing Strategist to analyze referral trends, admission data, and market intelligence to identify opportunities and gaps
Use CRM and analytics tools to monitor performance and drive results
Present regular reports and growth projections to executive leadership
Monitor and assess market trends and growth opportunities
Provide oversight and support for team goals, timelines and performance
Maintains a qualified and reliable workforce to satisfy the goals and mission of the Business Development Department and 3HC
Provide strategic direction and day-to-day oversight to the Clinical Liaison Leads in support of Clinical Liaisons and Community Relations Specialist
Ensure the team is trained, supported, and motivated to achieve referral and admission goals
Establish performance metrics, monitor KPIs, and conduct regular evaluations and coaching
Contributes to organizational leadership initiatives as a member of the leadership team and serves on/leads committees as needed
Fills job vacancies with applicants that will be a "right fit" for the Business Development Department and 3HC and provides the appropriate orientation: (a) interviews, selects, and hires applicants to fill job vacancies in accordance with EEOC and 3HC guidelines; (b) ensures that new staff participates timely in 3HC's orientation program; (c) orients and trains new staff in accordance with their job description and departmental policies and procedures; (d) ensures that new staff to the department completes timely the job specific orientation outline and office orientation; and (e) provides close supervision so that at the introductory performance review, or prior, a good decision can be made whether to maintain the new employee
Cultivate strong, long-term relationships with key referral sources such as discharge planners, case managers, physicians, and healthcare executives
Represent the agency at community events, health fairs, and industry functions to enhance visibility
Pursues and establishes partnerships that advance the growth and success of the agency
Keeps supervisor informed of activities in the Business Development Department: (a) meets regularly to review current activities, problem solving, attainment of goals, and reports; (b) ensures that supervisor is kept informed of problems and progress in department supervised, and (c) establishes, monitors, and follows-up with supervisor on specific objectives with target dates for completion ensuring the meaningfulness and cost effectiveness of the objectives
Demonstrates an interest in personal and professional growth for self and staff: (a) attends and participates in workshops, seminars, webcasts to keep abreast of current changes in rules, regulations, relating to job functions and department; (b) does individual reading and research; and (c) recommends educational opportunities for staff and encourages participation. The Director of Business Development serves on the Staff Compliance committee and other committees as assigned and actively participates in assigned meetings by completing assignments and giving input
Demonstrates a willingness to be cost effective in the use of agency resources, the monitoring of waste, and the proper and safe use of supplies and equipment
Adheres to 3HC's Personnel Policy and performs other appropriate duties as assigned by supervisor to promote the successful operations and future growth of 3HC
Qualification
Required
Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field
Minimum of 5 years of business development experience in home health, hospice, or healthcare related field
Deep understanding of Medicare/Medicaid regulations, hospice conditions of participation, and value-based care models
Proven success in leading growth initiatives and managing high-performing teams in a healthcare environment
Experience with CRM platforms and referral analytics tools
Excellent communication, presentation, negotiation, and relationship-building skills
Ability to work under deadline pressure and after hours as needed
Ability to routinely travel to various office locations across service territory
Company
3HC Home Health & Hospice Care Inc.
Home Health and Hospice Care, Inc.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
First Bank
2024-05-07Grant
Company data provided by crunchbase