Smugglers' Notch Resort · 8 hours ago
IT Support Specialist
Jeffersonville, VT
Full-time
Onsite
Entry, Mid LevelSmugglers' Notch Resort is seeking a motivated IT Support Specialist to provide end user support for a variety of technology systems. The role involves supporting and training resort staff on technology, ensuring efficient and secure operation of workstations, software applications, and hardware.
Customer ServiceTourismTravel
Responsibilities
Provide Tier 1 and Tier 2 support for internal staff, escalating to other department staff when necessary
Install, configure, and maintain workstation hardware, operating systems, and approved software applications, including applying updates and security patches
Diagnose and resolve software and hardware issues in coordination with department end-users
Manage and track workstation inventory for resort systems and software. Create and maintain accurate documentation for systems, troubleshooting, and support procedures
Troubleshoots components of systems hardware and software relying on proven techniques for IT systems analysis and evaluation
Collaborate with the IT team to support business-critical applications and internal systems
Qualification
Required
Motivated and hands-on IT Support Specialist
Excited to take on end user support of a wide range of technology systems
Provide support and training for resort staff technology
Ensure workstations, software applications, and connected hardware operates efficiently and securely
Comfortable behind the screen and in the field
Fine-tuning business applications
Applying patches
Helping a staff member get back up and running
Early to mid-career in IT support
Deepen hands-on experience in a diverse environment
Knowledge of desktop administration with software deployment
Patch management
Microsoft 365
Active Directory user management
Ability to move equipment
Walk between buildings
Open to occasional off hours or weekend support
On-site position
Provide Tier 1 and Tier 2 support for internal staff
Install, configure, and maintain workstation hardware, operating systems, and approved software applications
Apply updates and security patches
Diagnose and resolve software and hardware issues in coordination with department end-users
Manage and track workstation inventory for resort systems and software
Create and maintain accurate documentation for systems, troubleshooting, and support procedures
Troubleshoot components of systems hardware and software relying on proven techniques for IT systems analysis and evaluation
Collaborate with the IT team to support business-critical applications and internal systems
Company
Smugglers' Notch Resort
Employees with Smugglers’ pride assuring the Smugglers’ experience our guests expect, competitively, profitably, and with corporate integrity.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageRecent News
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