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First Community Bank · 1 day ago

IT Support Desk Technician

Corpus Christi, TX

Full-time

Onsite

New Grad, Entry Level

First Community Bank is seeking an IT Support Desk Technician to serve as the initial point of contact for end-users needing technical assistance. The role involves diagnosing and assessing issues related to computer hardware and software, providing excellent customer service, and maintaining communication with IT personnel and branches.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Answer support phone calls, email and support tickets

Troubleshoot problems with PCs and software

Diagnose issues with printers, PCs and other hardware

Assist with managing ticket system

Provide reports of problems/outages to the CIO

Assist IT personnel with projects

Visit branches as scheduled or needed

Help setup community/bank events

Work after normal business hours as needed for projects, upgrades, problems. Support Desk after hours is on a rotating schedule

Provide outstanding customer service

Maintain a positive attitude and be a team player

Other duties as assigned by the CIO

Qualification

Service desk experienceTroubleshooting skillsNetworking knowledgeOperating systems knowledgePC hardware experiencePC software experienceCustomer serviceProblem solvingTeam player

Required

Experience as a service desk technician or other customer support technical role

Troubleshooting and problem solving skills

Ability to escalate issues

General knowledge of networking and operating systems

PC hardware and software experience

Company

First Community Bank

First Community Bank is a comprehensive banking and financial services company with 67 financial centers located in West Virginia, It is a sub-organization of First Community Financial.

Founded in 1874