Customer Success Consultant- State Net jobs in United States
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LexisNexis · 1 week ago

Customer Success Consultant- State Net

positionCalifornia, United States
timeFull-time
remoteHybrid
seniorityMid Level
money$54K/yr - $90K/yr
date3+ years exp

LexisNexis is a global provider of information-based analytics and decision tools for professional and business customers. The State Net Solutions Consultant serves as a frontline customer-support expert, partnering with clients to drive customer satisfaction, retention, and revenue growth across the assigned account base.

AccountingLegalRisk ManagementSoftware

Responsibilities

Providing frontline customer support for State Net products, handling both reactive inquiries and proactive outreach and training
Partnering with the Client Manager to plan and conduct regular business reviews with clients
Understanding, analyzing, and documenting client-specific needs, workflows, and objectives
Identifying upsell and cross-sell opportunities and collaborate with the Client Manager to advance them
Creating and maintaining account-level usage plans; monitor client engagement and adjust strategies to ensure active, effective product use
Proactively sharing customer insights and feedback with internal teams, especially regarding product performance, gaps, or enhancement opportunities
Guiding clients in navigating legislative and regulatory processes
Develop a deep understanding of client organizations to recommend appropriate solutions and product configurations
Demonstrating comprehensive knowledge of the State Net value proposition and competitive landscape to effectively differentiate the offering
Delivering product demonstrations, online training sessions, webinars, and phone-based training
Utilizing all required tools, systems, processes, sales metrics, and reporting platforms
Meeting or exceeding sales goals, usage objectives, and other performance targets

Qualification

Customer success experienceSales experienceTraining experienceVerbal communicationWritten communicationOrganizational skillsCollaboration skillsRelationship building

Required

Have 3+ years of proven sales, customer success, or training experience
Have a Bachelor's degree/equivalent experience
Show great verbal and written communication skills
Have excellent organizational skills and attention to detail
Be able to collaborate effectively across teams
Have the ability to build strong internal and external relationships
Have the ability to travel to customers for onsite trainings and meetings (about 10% of time)

Benefits

Numerous wellbeing initiatives
Shared parental leave

Company

LexisNexis

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LexisNexis is a data analytics company that provides information solutions and law legal databases to Law and corporate businesses.
dateFounded in 1970
location
Albany, New York, USA
people-size10001+ employees
web-link
http://www.lexisnexis.com

Funding

Current Stage
Late Stage
Total Funding
$30M
Key Investors
EquivoActua Corporation
2021-06-16Corporate Round
2000-03-22Series Unknown· $30M
1994-10-05Acquired

Leadership Team

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Eric Bonnet-Maes
CEO - LexisNexis Continental Europe, Middle East and Africa
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Sean Fitzpatrick
CEO LexisNexis North America, UK & Ireland
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Company data provided by crunchbase