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Kudelski Security · 3 hours ago

Security Operations Manager

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$0/yr - $160K/yr

5+ years exp

Kudelski Security is a global provider of unique cybersecurity solutions across both IT and OT environments. The Security Operations Manager leads the U.S. Cyber Fusion Center, overseeing SOC operations, ensuring high-quality managed detection and response services, and driving innovation in detection, response, and automation.

Security

H1B Sponsor Likely

Responsibilities

Lead, mentor, and develop Tier 1–2 analysts and security engineers, building a culture of trust, accountability, and continuous learning

Manage hiring, onboarding, scheduling, performance coaching, and when necessary, performance‑related exits

Ensure consistent delivery of MDR services by meeting SLA, KPI, and MTTR targets while monitoring operational metrics for improvement opportunities

Oversee shift planning, workload distribution, escalation workflows, and cross‑team collaboration to maintain smooth 24/7 operations

Serve as the senior escalation point for high‑severity incidents and provide clear, timely communication to clients and internal stakeholders

Represent the SOC during client onboarding, helping establish confidence, support deal closure, and ensure a seamless transition into steady state operations

Partner with Customer Success, Engineering, Product, and Threat Intelligence teams to streamline onboarding, operationalize new detections, and prevent downstream issues

Champion an automation‑first mindset using SOAR and AI‑assisted workflows to improve efficiency and reduce analyst fatigue

Maintain and enhance SOC documentation including SOPs, runbooks, and playbooks while driving process improvements across detection, triage, and response

Support integration of cloud‑native and OT/ICS monitoring technologies and advocate for tooling and workflow enhancements that elevate service quality

Qualification

SOC leadershipSIEMSOAREDR/XDRCloud securityAI/ML in securityOT/ICS securityIncident managementCISSPGCIHGCIAGCFAMITRE ATT&CKNIST knowledgeISO 27001 knowledgeNERC CIP knowledgeStakeholder managementAnalytical skillsCommunication skillsConflict resolution

Required

5+ years in SOC or MSSP leadership, ideally in a 24/7/365 environment

Strong people-leadership skills with experience coaching, developing, and scaling teams

Customer-oriented mindset with experience handling escalations and executive-level communication

Solid understanding of SIEM, SOAR, EDR/XDR, and cloud security technologies

Familiarity with AI/ML use cases in detection, triage, and response

Exposure to OT/ICS security and industrial protocols (e.g., Modbus, DNP3, OPC)

Experience with incident management, service delivery, and operational metrics

Excellent communication, stakeholder management, and conflict-resolution abilities

Analytical, proactive, and comfortable driving decisions in fast-moving environments

Preferred

Certifications such as CISSP, GCIH, GCIA, GCFA, or equivalent

Experience with MITRE ATT&CK, threat hunting, or purple teaming

Knowledge of regulatory frameworks (NIST, ISO 27001, NERC CIP)

Benefits

Comprehensive Medical Plans, HSA, Dental, Vision, Mental Health Services, 401k, Life & Disability, Voluntary Coverages, Education Assistance, and Wellness Programs

Flexible Working with Onsite, Hybrid, and Remote options (position specific)

Holidays: 10 paid company holidays, three personal days, and 1 volunteer day

PTO: 3 weeks first 3 years of service, 4 weeks thereafter, plus 10 sick days

Parental Leave Programs

Clear promotion tracks & supportive career development opportunities

US HQ located in Paradise Valley, with scenic views of Camelback Mountain, personal office spaces with large windows, gym facilities w/ showers, THE UNDERGROUND PHX - phoenix premier cycling studio, covered garage parking, a Michelin Star Chef onsite providing breakfast, and 4-course meal lunches daily for a discounted rate. Fresh ingredients imported from Switzerland!

Thriving Culture with ERG groups, language lunches, employee run clubs, mentorship programs, and more for both on-site and remote employees!

Company

Kudelski Security

Kudelski Security, a division of the Kudelski Group, is an innovative independent Swiss provider of tailored cyber security solutions.

Founded in 2012

Cheseaux, Vaud, CHE

201-500 employees

https://www.kudelskisecurity.com/

H1B Sponsorship

Kudelski Security has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2022 (2)