Box · 4 days ago
Customer Success Manager
Chicago, Illinois, United States
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $125K/yr
2+ years expBox is the leader in Intelligent Content Management, helping organizations manage the entire content lifecycle and transform business workflows with enterprise AI. The Customer Success Manager will own a book of SMB and Mid-Market accounts, driving adoption and delivering measurable outcomes through strong relationship management and operational rigor.
Cloud ComputingEnterprise SoftwareFile SharingFlash StorageWeb Hosting
Responsibilities
Own a book of SMB/Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth
Lead discovery, value reviews, and product demos that tie business goals to clear outcomes
Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals
Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value
Collaborate cross-functionally to remove roadblocks and deliver solutions that matter
Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory
Surface insights from your portfolio to influence territory planning and process improvements
Champion a growth mindset and experiment with AI-enabled workflows to scale customer success
Qualification
Required
2+ years of customer success, account management, or related client-facing experience managing a book of business
Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes
Strong relationship management and communication skills; comfortable leading demos and executive conversations
Operationally rigorous with experience navigating business systems for forecasting and health tracking
Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows
Comfortable managing SMB/Mid-Market portfolio, prioritizing impact across multiple accounts
Hybrid: Based in Chicago with 3 days/week in-office; travel within the region as needed
Preferred
Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome
Benefits
Equity
Healthcare benefits
Additional Box Benefits + Perks
Company
Box
Box is an online file sharing and cloud content management service offering unlimited storage, custom branding, and administrative controls.
1001-5000 employees
H1B Sponsorship
Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (95)
2024 (93)
2023 (58)
2022 (100)
2021 (109)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Kohlberg Kravis RobertsFuture FiftyGeneral Atlantic
2024-09-18Post Ipo Debt· $400M
2021-04-08Post Ipo Equity· $500M
2015-01-23IPO
Leadership Team
B
Ben Kus
Chief Technology Officer
Dylan Smith
CFO
Recent News
The Business Journal
2026-01-17
Company data provided by crunchbase