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Merge IT · 14 hours ago

Desktop Support Specialist

Fremont, CA

Contract

Onsite

New Grad, Entry Level

$34/hr - $34/hr

Merge IT is an enterprise-level IT solutions provider, and they are seeking a Desktop Support Specialist to join their team. The role involves providing deskside support to end users, installing and maintaining computer systems, and assisting with IT projects across multiple sites.

CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency

Growth Opportunities

Responsibilities

Interact with users to understand and document all IT issues

Install and maintain computer systems and peripherals in accordance with established standards and guidelines

Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members

Assist with the planning and implementation of IT projects across multiple sites

Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions

Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software

Open service requests and manage warranty repairs with hardware vendors

Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities

Reimage and deploy PCs as part of refresh or break/fix processes

Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

Support users with Office 365 applications and Windows OS issues

Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

Collaborate remotely with team members across other locations to resolve complex issues

Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

Ensure timely and professional communication with end users and team leads

Qualification

Windows desktop supportOffice 365 supportPC imagingDeploymentServiceNow experienceNetwork supportCustomer service skillsITIL certificationA+ certificationMCP certificationProblem-solving skills