Bellingham Technical College · 4 days ago
Helpdesk Coordinator I
Bellingham, WA
Full-time
Onsite
New Grad, Entry Level
$4,453/mo - $53,436/moBellingham Technical College is a premier higher education institution focused on providing student-centered professional technical education. The Helpdesk Coordinator I role involves delivering basic IT support to the campus community, troubleshooting technical issues, and ensuring efficient service delivery for students, faculty, and staff.
Higher Education
Responsibilities
Perform basic troubleshooting, repair, maintenance, installation, and testing activities on various computer equipment, peripherals, data communication equipment or computer networks such as: computers, laptops, printers, human interface devices (HIDs); drives; switches, WiFi, etc
Serve as a primary contact for CISS Helpdesk Support
Provide basic support to end-users in the use of computer systems, software applications, telecommunications, and network
Enter trouble-tickets into helpdesk tracking software
Prioritize trouble-tickets and determine the best course of action for each helpdesk request
Assign trouble-tickets to appropriate technician (hardware, software, network, phones)
Monitor trouble-tickets in helpdesk to ensure timely completion
Keep end-users informed regarding the status of their helpdesk calls
Support the exchange and acquisition of replacement components for computer hardware
Track campus wide software licensing to ensure compliance
Maintain records of campus wide computer equipment purchases
Conduct research on hardware and software pricing and availability for faculty and administration
Coordinate with employees to provide technical assistance (e.g. network connections, Internet access, telephone lines) to off campus presenters
Provide orientation for new employees on the use of the network, telephone equipment, and voicemail
Provide assistance during staff training workshops including leading and teaching new hire orientations and IT related trainings
Perform duties as assigned
Qualification
Required
Enjoy solving technical problems and helping people succeed
Basic troubleshooting, repair, maintenance, installation, and testing activities on various computer equipment, peripherals, data communication equipment or computer networks
Serve as a primary contact for CISS Helpdesk Support
Provide basic support to end-users in the use of computer systems, software applications, telecommunications, and network
Enter trouble-tickets into helpdesk tracking software
Prioritize trouble-tickets and determine the best course of action for each helpdesk request
Assign trouble-tickets to appropriate technician (hardware, software, network, phones)
Monitor trouble-tickets in helpdesk to ensure timely completion
Keep end-users informed regarding the status of their helpdesk calls
Support the exchange and acquisition of replacement components for computer hardware
Track campus wide software licensing to ensure compliance
Maintain records of campus wide computer equipment purchases
Conduct research on hardware and software pricing and availability for faculty and administration
Coordinate with employees to provide technical assistance (e.g. network connections, Internet access, telephone lines) to off campus presenters
Provide orientation for new employees on the use of the network, telephone equipment, and voicemail
Provide assistance during staff training workshops including leading and teaching new hire orientations and IT related trainings
Perform duties as assigned
Company
Bellingham Technical College
Bellingham Technical College is a school in Bellingham.
Founded in 1957
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase