Power Apps Junior Helpdesk Support jobs in United States
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Atlas Tech · 8 hours ago

Power Apps Junior Helpdesk Support

positionAlexandria, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Atlas Technologies is a rapidly expanding company supporting the US Military and other Government entities, seeking a passionate Power Apps Junior Helpdesk Support to join their IT team. This role provides first-level support for business applications built on the Microsoft Power Platform, focusing on user assistance, issue triage, and basic troubleshooting.

Information Technology
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide Level 1 support for Power Apps and Power Automate solutions
Respond to user inquiries, incidents, and service requests related to Power Platform applications
Perform basic troubleshooting, configuration checks, and issue resolution
Escalate complex technical issues to Power Apps Developers or system administrators
Assist with user onboarding, access requests, and permission management
Support application testing, deployments, and minor updates
Monitor app performance and workflow failures and report issues
Maintain helpdesk tickets, support documentation, and knowledge base articles
Communicate clearly with end users regarding issue status and resolution
Follow IT service management (ITSM) processes and security policies

Qualification

Microsoft Power AppsPower AutomateMicrosoft 365IT Helpdesk experienceTroubleshooting skillsCustomer service skillsCommunication skillsDocumentation skillsTeam collaborationContinuous learning

Required

Must be a United States Citizen
Must possess and maintain a Department of Defense (DoD) Secret Level Security Clearance
Basic knowledge of Microsoft Power Apps and Power Automate
Familiarity with Microsoft 365 (SharePoint, Teams, Outlook)
Understanding of helpdesk or IT support processes
Strong customer service and communication skills
Ability to troubleshoot issues logically and methodically
Willingness to learn Power Platform development concepts
Good documentation and organizational skills
Certificate, Associate's, or Bachelor's degree in Information Technology or related field OR equivalent practical experience
0–2 years of experience in IT support or application support roles

Preferred

Prior experience in IT Helpdesk or Application Support
Exposure to Dataverse or SharePoint lists
Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
Microsoft Power Platform or Microsoft 365 certification (PL-900, MS-900)
Basic understanding of low-code/no-code application concepts

Benefits

Generous benefits package

Company

Atlas Tech

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Atlas Tech is a veteran-owned provider of advanced IT and engineering solutions supporting defense and federal agencies worldwide.
dateFounded in 1997
location
Charleston, South Carolina, USA
people-size201-500 employees
web-link
http://atlas-tech.com

Funding

Current Stage
Growth Stage

Leadership Team

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Brian Miller
Visionary / Founder
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Recent News

PR Newswire
Atlas Technologies Appoints KC Wilberg as Chief Operating Officer to Strengthen Strategic Vision and Operational Leadership
2025-06-26
Company data provided by crunchbase