ServiceNow · 2 hours ago
Staff Technical Program Manager - Outbound Product Management
New York, NY
Full-time
Onsite
Lead/Staff
$166K/yr - $291K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. They are seeking a Technical Program Manager to partner with Outbound Product Management leadership, driving high-visibility initiatives that bridge product strategy and go-to-market execution.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Partner directly with OPM leadership to drive critical initiatives, creating executive-ready presentations and communications that inform product and go-to-market decisions
Pull, analyze, and visualize data using Tableau, PowerBI, and other analytics tools to surface insights on product performance, market trends, and adoption metrics
Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization
Create targeted prospecting lists, identify strategic customer opportunities, and support go-to-market planning that accelerates product adoption
Collaborate with peers across sales enablement, product marketing, and customer success to design and implement product adoption programs that drive customer value and revenue growth
Identify problems others have missed, make reasoned decisions with imperfect information, and proactively chart the best path forward on complex, high-priority product initiatives
Promote design thinking and modern methodologies, acting as a change ambassador for scalable go-to-market solutions across the organization
Deliver confident, polished presentations to senior leadership, articulating product strategy, business cases, and program outcomes
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
MBA from a top-tier business school with 3+ years of experience at a leading management consulting firm (McKinsey, BCG, Bain, or similar strategy consulting background strongly preferred)
8+ years total of combined consulting and program/product management experience at mid-to-large organizations
Advanced analytical skills with hands-on experience using data visualization and analytics tools (Tableau, PowerBI, Excel/advanced modeling)
Exceptional presentation skills – proven ability to create executive-level PowerPoint decks and present confidently to senior leadership audiences
Proven track record leading or significantly contributing to large, cross-functional initiatives with successful outcomes
Strategic thinking combined with tactical execution – you see the big picture while managing the details
Strong communication skills with the ability to influence stakeholders at all levels through candor, empathy, and data-driven insights
Experience managing complex, ambiguous projects involving multiple teams, dependencies, and competing priorities
Preferred
Experience in leveraging or critically evaluating AI integration in work processes, decision-making, or problem-solving
Background in product management, product marketing, or go-to-market strategy within B2B technology companies
Understanding of enterprise software sales cycles and customer adoption journeys
Demonstrated ability to build relationships and drive outcomes across organizational boundaries
Experience with product adoption and change management programs at scale
Familiarity with CRM systems, sales enablement tools, and product analytics platforms
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase