KamisPro · 1 week ago
IT Desktop Support Specialist
Washington, DC
Contract
Onsite
Mid Level
4+ years expKamisPro is seeking a highly motivated IT Desktop Support Specialist to provide comprehensive desktop and end-user technology support for their Washington, DC office. This role serves as a key liaison between IT and business users while collaborating with IT teams across all firm offices.
RecruitingStaffing Agency
Hiring Manager
Stacy Grimes
Responsibilities
Provide high-level desk-side, remote, and phone-based technical support to attorneys and staff
Serve as an escalation point for the Support Desk and ensure timely resolution of issues within SLA guidelines
Configure, deploy, maintain, and troubleshoot end-user devices, including laptops, desktops, tablets, mobile phones, printers, and IP-based phones
Support audio-visual and video conferencing systems in conference rooms, including multi-office meetings
Assist with Active Directory administration, user account maintenance, and basic local systems support
Coordinate hardware repairs, vendor RMAs, equipment inventory, loaner pools, and technology upgrades
Maintain accurate inventory records and assist with equipment distribution and off-site support as needed
Collaborate with IT teams firmwide and provide remote hands support for other IT groups
Perform additional projects and duties as assigned by IT leadership
Qualification
Required
Bachelor's degree preferred or equivalent professional experience
4–6 years of IT desktop support experience in a professional environment
Strong customer service, communication, and problem-solving skills
Ability to manage competing priorities in a fast-paced environment
Strong working knowledge of end-user hardware and peripherals
Experience supporting Windows 10 (Mac OS a plus)
Experience with Microsoft 365, particularly Outlook and Word, preferably in a legal environment
Hands-on experience with PC hardware configuration and troubleshooting (Dell preferred)
Working knowledge of Active Directory, ticketing systems, and basic networking (LAN/WAN/Wi-Fi)
Experience supporting AV systems and virtual meeting tools (Teams, WebEx, Zoom)
Preferred
Experience with image-based deployments and Citrix environments
Familiarity with iManage/FileSite or other document management systems
Company
KamisPro
KamisPro is a provider of human resource capital solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tom Mavrikes
Managing Partner
Company data provided by crunchbase