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Muskingum County Library System · 1 day ago

Senior Technology Assistant

Zanesville, OH

Full-time

Hybrid

Mid, Senior Level

$19.99/hr - $21.74/hr

1+ years exp

Muskingum County Library System is seeking a Senior Technology Assistant to join their IT team. In this role, you will provide advanced technical support, lead key technology projects, and ensure the library’s digital resources are running smoothly for both staff and patrons.

Creative AgencyEducationInformation Services

Responsibilities

Provide Level 2 onsite and remote troubleshooting for complex hardware and software issues

Manage computer imaging, deployment, and mobile device management (MDM) systems

Lead initiatives like phishing simulations (KnowBe4) and malware investigations to keep our network secure

Organize and track progress on technology projects aimed at improving library systems

Work directly with vendors and provide hands-on training to staff on new library technology and software

Qualification

WindowsNetworking applicationsMalware investigationCybersecurity awarenessTechnical supportComputer hardware supportTroubleshooting techniquesSoftware applicationsVendor interactionLearning new technologiesProject management

Required

An Associate's Degree in Computer Science is a plus, equivalent experience will be considered

Must have a valid State of Ohio Driver's License

1–2 years of experience maintaining IT systems is preferred

Knowledge of: Windows, various software packages, general networking applications, troubleshooting techniques, networking concepts, wireless systems, infrastructure troubleshooting, security tools, malware investigation, and cybersecurity awareness platforms

Ability to: work independently on complex technical issues and manage multiple priorities, to learn new technology systems, and interact professionally with staff, vendors, and external partners

Skill in operating and supporting computer hardware, peripherals, and software applications