Apply on Employer Site

Onebrief · 19 hours ago

Partner Engagement Manager, U.S. Pacific Fleet

Honolulu, HI

Full-time

Onsite

Senior Level

Onebrief is a collaboration and AI-powered workflow software company designed for military staffs, aiming to enhance efficiency and effectiveness. The Partner Engagement Manager will manage customer relationships, drive product usage, communicate user needs to the product team, and support the expansion to Allies and Partners.

Information TechnologyMilitaryProductivity ToolsSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Own the entire customer relationship, from users up to Generals

Rapidly expand product usage until :100% of N35 and N5 plans are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible

Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement

Instill the Onebrief brand image

Enable our expansion to Allies and Partners

Lead or support exercises

Use your observations of our users to recommend product improvements

Provide face-to-face and remote customer support

Develop an understanding of customer social dynamics in order to support renewals and future sales

When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

Qualification

Operational planningMilitary context experienceTechnical skillsCustomer supportSoftware deploymentProactiveInterpersonal skillsAttention to detailAdaptableClear communication

Required

Top Secret clearance with eligibility for SCI

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters

Advanced military education: Command and Staff, Advanced Military Studies

Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks

Proven ability to expand business presence within a region, with emphasis on software or technology solutions

Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams

Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters

Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

You love our users, and you want to work with them

You deeply understand large military headquarters and want to apply that within PACFLT

You pay attention to detail

You're technically adept

You work well with customers

You're intense about our mission

You're proactive and adaptable

You communicate clearly, concisely, and candidly

You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations