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Crisis24 · 7 hours ago

Data Analyst

Annapolis, MD

Full-time

Onsite

Entry Level

1+ years exp

Crisis24 is a global, AI-enhanced provider of travel risk management and crisis-security consulting. The Data Analyst will be responsible for researching, analyzing, and resolving technical and data-related issues while providing support to clients and ensuring compliance with data security policies.

Information TechnologyNetwork SecuritySecurityService Industry

H1B Sponsor Likely

Responsibilities

Provide timely and effective data and system support to Crisis24 clients

Investigate and troubleshoot technical and data issues using available tools, including Crisis24 applications and direct database access

Identify, document, and resolve recurring issues by recognizing trends and recommending process improvements

Escalate unresolved or complex issues to appropriate teams in accordance with approved escalation procedures

Maintain accurate documentation of troubleshooting steps and resolutions in the Crisis24 ticketing system

Ensure compliance with data security policies and protect client confidentiality, including handling Personally Identifiable Information (PII) securely

Qualification

SQLMicrosoft ExcelData AnalysisBusiness Intelligence ToolsProblem-SolvingTechnical ProficiencyAttention to DetailCommunicationCollaborationTime Management

Required

1+ years of experience in a data analysis or technical support role

Basic SQL knowledge and experience using tools such as SQL Developer or TOAD

Proficiency in Microsoft Excel (pivot tables, data analysis functions, VLOOKUP, etc.)

Experience handling help desk tickets, troubleshooting, and resolving client data and technical issues

Understanding travel data is a plus

Familiarity with business intelligence or reporting tools (Power BI, Tableau) is a plus

Problem-Solving: Ability to analyze issues, troubleshoot effectively, and propose solutions

Attention to Detail: Strong focus on data accuracy and quality assurance

Communication: Clear written and verbal communication skills to interact with clients and internal teams

Collaboration: Ability to work in a team environment and escalate issues appropriately

Time Management: Ability to handle multiple tasks, prioritize effectively, and meet deadlines

Technical Proficiency: Strong working knowledge of Microsoft Office (Excel, Word, Outlook) and database tools

Ability to clearly define technical issue and potential solutions in writing

Capability to effectively coordinate and lead discussions with internal and external clients/travel agencies

Attention to detail is a must

Ability to multitask, organize, and document

Self-starter. Proactive and able to find and complete meaningful tasks in the absence of client demand and without management directive

Ability to collaborate effectively and work as part of a team

Preferred

Understanding travel data is a plus

Familiarity with business intelligence or reporting tools (Power BI, Tableau) is a plus

Company

Crisis24

Crisis24 is an integrated security risk management company.

Founded in 1990

Montréal, Quebec, CAN

1001-5000 employees

https://crisis24.garda.com

H1B Sponsorship

Crisis24 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)