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Cox Enterprises · 1 day ago

OEM Regional Advocate

United States

Full-time

Remote

Mid Level

$67K/yr - $101K/yr

4+ years exp

Cox Automotive is a company focused on transforming the automotive industry through innovative technology and exceptional customer experiences. The OEM Regional Advocate is responsible for developing relationships with key regional OEM contacts to enhance customer satisfaction, drive product adoption, and increase retention within OEM programs.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Provide exceptional service to key regional stakeholders, building trust in our ability to help them solve problems and meet their goals

Present to National, Regional and Dealership meetings on Best Practices, Industry Trends and Dealer.com solutions both in-person and via webinar

Identify potential OEM program escalations. Work quickly to find appropriate solutions, bringing together any necessary resources to resolve issues to the OEM stakeholder’s satisfaction in a timely manner

Monitor DDC customer service performance metrics, present service reviews to clients and collaborate with internal and external stakeholders on improvement opportunities

Develop content including Need to Know Newsletters, Webinars, QBRs, Solution Presentations and other communications that show that we are thought and industry leaders. Leverage industry and market data with news and updates about our own capabilities and performance highlights

Be the primary point of contact for key OEM Regional stakeholders and engage in daily communication to build and maintain an effective relationship

Work with Account Directors and Media Sales Directors to deliver company revenue targets through regional engagement

Spread awareness and generate interest in current National, Regional and Dealership level initiatives and opportunities

Leverage solutions that include subscription products and services, advertising and Tier 2 advertising initiatives

Develop and deliver performance analysis reporting and case studies that illustrate best practices and create opportunities to leverage our solutions

Travel up to 50% of the time

Qualification

Digital Marketing toolsEnterprise client programsPresentation skillsMicrosoft OfficeCommunication skillsContent developmentTeam collaborationProblem-solvingRelationship building

Required

Bachelor's degree in a related discipline and 4 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field

Position requires travel (50%), work extended hours and occasional off-hour schedules in order to ensure that program level initiatives and efforts meet client expectations

Experience with enterprise client programs, OEMs or auto dealerships is expected

Strong technical knowledge and competency with Digital Marketing tools and solutions

Excellent phone, written and oral communication skills

Polished presentation skills required

Computer proficiency in Microsoft Office – Excel, PowerPoint, Copilot

Familiarity with Copilot or similar AI tools

Must have the ability to work effectively in a multi-disciplinary team across organizations