Duke University · 19 hours ago
Service Access Team Leader - Cancer Center Financial Care
Durham, NC, US, 27710
Full-time
Onsite
Mid Level
4+ years expDuke University Health System is committed to compassionate care and is seeking a Service Access Team Leader for their Patient Revenue Management Organization. The role involves overseeing patient registration activities, ensuring a positive patient experience, and managing clinic work queues while adhering to established policies and procedures.
EdTechEducationHigher EducationUniversities
Responsibilities
Review listing of today’s patients and next day patients (Department Appointment Report –DAR) Complete prior preparation activities as required by clinic/department area
Manage clinic work queues following appropriate policies and procedures. Missing Registration items that can be cleared for patients prior to or at arrival Referral work queues Orders work queue
Obtain Imprest cash bag
Identify operational improvements to maximize efficiency and effectiveness of services provided. Communicate opportunities to management
Perform other related clerical duties as assigned by Service Access Manager
Qualification
Required
High school diploma required
Four years of experience in a healthcare setting is required
An Associate's degree in healthcare or business may substitute for two years of experience
A Bachelor's degree in business or healthcare may substitute for four years of experience
Strong verbal and written communication skills mandatory
Basic PC skills
Minimum six months data entry experience
Medical terminology knowledge
Knowledge and understanding of telephone etiquette
Ability to organize and prioritize
Ability to provide oral and written instructions
Ability to interact tactfully and courteously with the public
Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
Ability to establish and maintain effective relationships with other personnel
Entry level supervisory skills (coaching/counseling, performance evaluation)
Knowledge of staff planning
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
H1B Sponsorship
Duke University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (274)
2024 (232)
2023 (202)
2022 (195)
2021 (148)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
Recent News
2026-01-11
2025-12-18
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