Busby's Heating and Air Conditioning · 1 day ago
DISPATCHER - CUSTOMER RELATIONS - HVAC
Augusta, GA 30901
Full-time
Onsite
New Grad, Entry Level
$15/hr - $18/hrBusby's Heating and Air Conditioning is a company known for its caring work culture and commitment to customer service. They are seeking a Dispatcher to coordinate service calls, assign jobs to technicians, and ensure efficient operations while managing customer communications and expectations.
Facilities Support ServicesField SupportHeating Ventilation and Air Conditioning (HVAC)Home Services
Responsibilities
You’ll coordinate service calls, assigning jobs to technicians, and optimizing schedules for efficient operations
Our dispatchers communicate with customers, address their needs, and manage expectations to ensure timely and effective service delivery
This role also involves following up on unsold technician recommendations, providing logistical support to technicians and utilizing dispatching software for routing and communication
Qualification
Required
Coordinate service calls
Assign jobs to technicians
Optimize schedules for efficient operations
Communicate with customers
Address customer needs
Manage customer expectations
Ensure timely and effective service delivery
Follow up on unsold technician recommendations
Provide logistical support to technicians
Utilize dispatching software for routing and communication
Benefits
Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
Optional vision, dental and supplemental insurance
Employee relief fund
Life Insurance
Retirement 401K
Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 0–5 years of service, 96 hours per year after 5 years)
8 paid holidays per year
Sick Pay: 40 hours annually—get paid to take care of yourself or a loved one
Bereavement Leave: Worry-free time off when you need it most
Opportunities for advancement
Dave Ramsey’s SmartDollar financial wellness program
Continuing education
Incentive contests
Active in community
50% Gym Membership Reimbursement (up to $25/mo)
Dream team (office) dedicated to your success
Complimentary Sam’s Club membership
Free Comfort Club maintenance membership
Employee events, appreciation days, and more
Company
Busby's Heating and Air Conditioning
For over 78 years, Busby’s Heating and Air has been the #1 HVAC service, sales, repair, and installation company serving Central Savannah River Area residents and businesses throughout Augusta and South Carolina.
Founded in 1945
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase