Apply on Employer Site

Lectra · 1 day ago

Software Migration Coordinator

Smyrna, GA

Full-time

Onsite

Entry Level

1+ years exp

Lectra is a company focused on software solutions, and they are seeking a Software Migration Coordinator. The role involves coordinating software updates, managing customer communications, and ensuring that customers have the necessary licenses and training for new software releases.

CADSoftware

Responsibilities

Coordinate with SW Call Center Manager and Marketing team new release roll outs

Create follow-up email template to inform customer about new release / new functionality and necessary Hardware Requirements

Proactively follow up with evolution contract customers about new releases available

Inform account manager of customers update interest and about the training needs that come with the new release as applies

Track the entire update process per customer in Salesforce

Verify customers installed base if correct and associated contract status

Define which new Software packaged the previous Software packages migrate to; request licenses necessary for the update through Oracle, cut the licenses and assure that installed base is up to date

Update hardware keys if needed; Ship Key, licenses and software

Dispatch customer updates to proper technical team member for the installation

Monitor customers update process

Once update is completed, communicate to Account Manager to follow up on training needs

Monitor and report on monthly bases update process per application, per country (US, CN and MX)

Coordinate new software sales installations

Assure all maintenance licenses and reporting licenses for cutters are shared with the customer in a timely manner and tracked in sales force

Monitor on a weekly bases all expiring licenses and assure the customers will have the needed valid licenses in place

Other administrative customer service duties as assigned

Qualification

SalesforceCustomer serviceBilingual (English/Spanish)Microsoft OfficeSAPSimilar CRMAnalytical skillsCommunication skillsOrganizational skillsProblem solving skillsAttention to detail