Parloa · 13 hours ago
Lead AI Agent Architect (f/m/d)*
New York, NY
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $200K/yr
3+ years expParloa is one of the fastest growing startups in the world of Generative AI and customer service. As a Lead AI Agent Architect, you will manage the end-to-end deployment of AI solutions, enhancing customer experiences and driving innovation in customer service by leveraging your expertise in AI workflows and large language models.
Artificial Intelligence (AI)ChatbotGenerative AIInformation TechnologySaaSSoftwareTelecommunications
Responsibilities
Guide customers and partner through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan
Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience
Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively
Identify and solve blockers together with other departments from Parloa (e.g. Product and Solution Engineers or Sales) and the customer
Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems
Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the Agent Architect team with Parloans, Customers and Partners
Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards
Collaborate with our developers and Agent Integration Engineers to integrate customers’ systems to their AI Agents
Mentor and help younger colleagues of your team on their journey
Qualification
Required
Proficiency in applying advanced prompt engineering techniques
Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
3+ years of proven experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors
Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
An understanding of data structures and how information is stored and transmitted across different systems
You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot
Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents
Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
Significant experience dealing with Enterprise customers
Benefits
Flexible working hours
Unlimited PTO
Travel opportunities
Access to a training and development budget for continuous professional growth
ClassPass membership
Nilo Health
Health insurance
Weekly sponsored office lunches
Regular team events
Game nights
Other social activities
Company
Parloa
Parloa is a conversational AI platform that enables businesses to automate customer interactions across various communication channels.
201-500 employees
H1B Sponsorship
Parloa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$561.98MKey Investors
General CatalystAltimeter CapitalEQT Ventures
2026-01-15Series D· $350M
2025-05-06Series C· $120M
2024-04-24Series B· $66.02M
Leadership Team
Malte Kosub
CEO & Co-Founder
Alexander Matthey
CTO
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase