Parloa · 1 week ago
Lead AI Agent Architect (f/m/d)*
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $200K/yr
4+ years expParloa is one of the fastest growing startups in the world of Generative AI and customer service. In this role, you will transform customer service with AI Agents by managing the implementation of Parloa's solutions and enhancing customer experiences for clients and partners.
Artificial Intelligence (AI)ChatbotGenerative AISaaSSoftware
Responsibilities
Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners
Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior
Simplify complex workflows and processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively
Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards
Work with Forward Deployed Engineers to connect customers’ systems with Parloa’s Agent Platform via APIs, ensuring seamless integration with external tools (e.g., CRMs, ticketing) for end-to-end enterprise solutions
Document best practices, how-to’s, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team
Qualification
Required
4+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
Familiarity with A/B testing methods to ensure AI agent performance at scale
Benefits
Competitive compensation and equity package.
Flexible working hours, unlimited PTO, and travel opportunities.
Access to a training and development budget for continuous professional growth.
ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
Regular team events, game nights, and other social activities.
Company
Parloa
Parloa is an AI agent management platform that supports contact centers in automating and enhancing customer interactions.
201-500 employees
H1B Sponsorship
Parloa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$561.98MKey Investors
General CatalystAltimeter CapitalEQT Ventures
2026-01-15Series D· $350M
2025-05-06Series C· $120M
2024-04-24Series B· $66.02M
Leadership Team
Malte Kosub
CEO & Co-Founder
Alexander Matthey
CTO
Recent News
2026-01-22
2026-01-22
MarTech Series
2026-01-19
Company data provided by crunchbase