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Soaky Mountain Waterpark · 4 hours ago

Director of Operations

Sevierville, TN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Soaky Mountain Waterpark is seeking a Director of Operations to manage, direct, and control all operational aspects of the water park. The role involves ensuring safety and guest service standards while overseeing staff, compliance, and budget management.

Hospitality

Responsibilities

Plans, staffs, organizes, controls, and directs all team members in waterpark operations and facilities

Assures operational compliance with all attraction/slide manufacturer operations and maintenance manuals as published by the respective manufacturer

Assures that operationally, the aquatics program meets and exceeds industry safety standards

Direct and coordinate various activities designed to promote and maintain a high level of employee morale

Observe and evaluate employee performance and complete required performance reviews

Ensure employee schedules are completed, approved, and posted in a timely fashion

Reviews injury/injury reports and conducts cause and origin investigations, as necessary to prevent recidivism

Reviews all operational checklists for deficiencies and makes the necessary corrections

Ensures that all staff are appropriately certified and or licensed as required by industry standards

Responsible for interviewing, hiring, and terminating of departmental staff in compliance with the company policy, as well as following procedures for appropriate corrective action, when applicable

Ensures waterpark cleanliness at all times during both operational and non-operational hours

Works to maintain proper lifeguard assignments, breaks, and staffing levels as dictated by Operating Guidelines and Management

Ability to recognize unsafe situations, cease operations, and notify upper management of the concern

Provide input to Management and ownership on the existing staffing matrix in each of the areas of responsibility

Prepares Aquatics and Park Services budgets for approval and assures the approved operating budget is within guidelines. Report on a weekly basis to the General Manager, an analysis of labor finances, and safety reporting

Maintains a healthy and safe working environment for all staff and assures compliance with all safety policies, procedures, and SOP; Communicates with Risk Management

Consult the General Manager prior to making any marked changes to our product lines or general practices

Provide monthly commentary on the profitability performance in each of the areas of responsibility at the month-end budget P&L statement, as well as attend the monthly financial performance review calls

Work closely with the Sales and Marketing department to execute all group and special event functions

All other duties as assigned by management

Qualification

Aquatic managementSafety complianceLeadership skillsBudget managementStaff trainingProblem-solvingNegotiation skillsCommunication skillsOrganizational skillsTime management

Required

Associate's degree (A. A.) or equivalent from two-year college or technical school; or five years of experience in aquatic management or equivalent combination of education and experience

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to effectively present information to top management, public groups, and/or boards of directors

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

Valid Tennessee Driver's License or ability to obtain one within 30 days of employment

Ability to be covered by and maintain company insurance

Have or attain an International Lifeguard Training Program Instructor License or company approved equivalent

Strong leadership skills and the ability to motivate people

Requires good negotiation and listening skills

Ability to act independently with little supervision

Hands-on manager, well organized, detail-oriented, creative thinker

Skilled in problem-solving and staff training

Efficiently handle multiple duties

Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, and calculator

Requires a good understanding of company policies and procedures

Working knowledge of resort amenities, room designs, and general golf knowledge

Ability to handle stressful situations

Good attendance and punctual

Exhibits professionalism

Exhibits good grooming habits

Wear appropriate uniform

Works efficiently

Follows all company policies, standard operating procedures, and handbook

Conducts themselves in a professional manner and positive attitude