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First Community Bank · 15 hours ago

IT Support Desk Technician

Corpus Christi, TX

Full-time

Onsite

New Grad, Entry Level

First Community Bank is seeking an IT Support Desk Technician who will serve as the initial point of contact for end-users seeking technical assistance. The role involves diagnosing and assessing issues related to computer hardware and software while maintaining excellent customer service and resolving problems effectively.

BankingFinanceFinancial Services

Responsibilities

Answer support phone calls, email and support tickets

Troubleshoot problems with PCs and software

Diagnose issues with printers, PCs and other hardware

Assist with managing ticket system

Provide reports of problems/outages to the CIO

Assist IT personnel with projects

Visit branches as scheduled or needed

Help setup community/bank events

Work after normal business hours as needed for projects, upgrades, problems. Support Desk after hours is on a rotating schedule

Provide outstanding customer service

Maintain a positive attitude and be a team player

Other duties as assigned by the CIO

Qualification

Service desk experienceTroubleshootingNetworking knowledgeOperating systems knowledgePC hardware/software experienceCustomer serviceProblem solvingTeam player