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Continuum of Care · 10 hours ago

Program Manager - FT 40 hrs Sunday - Thursday 10am - 6pm DBT

New Haven, CT

Full-time

Onsite

Mid, Senior Level

3+ years exp

Continuum of Care is responsible for providing effective and efficient service delivery to persons served. The Program Manager oversees day-to-day program goals, manages staff, and ensures compliance with service delivery while providing professional development and support.

Health CareMedicalMental HealthNon ProfitPersonal Health

Responsibilities

Works with Program Director to ensure compliance and delivery of program goals and objectives

Facilitates and monitors effective daytoday delivery of services

Provides assessment and decisionmaking skills needed to manage the program and any associated issues on a daily basis

Manages assigned budget, monitoring costs and allocation of resources in collaboration with Director

Assigns caseloads, program duties, and determines scheduling of staff

Establishes and ensures rapport and positive working relationships with clients while maintaining professional ethics and boundaries for all team members

Ensures client needs are continuously met included but not limited to: daily living skills, overall well-being, referrals, obtaining and maintaining entitlements, medical and psychiatric care, transportation, housing, wellness/nutrition, legal services, education and employment

Monitors effective engagement between staff, clients, volunteers, and identified program supports

Ensures that services are personcentered and responsive to individual needs

Schedules, attends and participates in agency, team, and interdisciplinary meetings

Facilitates psychoeducational groups as indicated to support client growth and lifeskill development

Ensures company vehicles are in good working condition and completes periodic maintenance inspections work orders as necessary, maintaining vehicle cleanliness and operation

Maintains property to ensure building/office is welcoming upon entrance and works with team to promote a clean, safe, and organized work environment for both staff and clients. Processes timely work orders with Facilities as necessary

Prepares and ensure compliance with Quality and Chart audits, Billing audits

Maintains benchmark guidelines and develops action plans as identified

Ensures continuity of care for delivery of services

Supervises program admissions, planning, and discharge processes

Plans and facilitates staff and house/community meetings

Facilitates coordination with other agencies and community services ensuring appropriate client care

Monitors documentation of services and the collection of data for contracted/agency reporting

Responds to crisis situations and provides appropriate interventions, de escalation, and debriefing

Provides rotating oncall coverage

Works with Program Director in the recruitment, selection, and hiring of staff

Provides and documents supervision and performance evaluations consistent with agency policy

Provides new staff with program orientation and ongoing professional development and training

Addresses concerns with staff or other professionals constructively and in a timely fashion

Adheres to policies and practices as outlined in staff handbook and program operations manual

Consistently works in a respectful, constructive, and cooperative manner

Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and secures all necessary releases of information for outside communication

Models culturally competent behavior interacting with clients, providers, and fellow staff

Maintains accurate electronic records and case files as assigned and in accordance with programming, contractual, licensing, and accreditation requirements

Qualification

Program ManagementBehavioral Health ExperienceCrisis InterventionFirst Aid/CPR CertificationMicrosoft Office ProficiencySupervision SkillsCultural CompetenceCommunication SkillsTeam Collaboration

Required

Prior experience working with people with mental illness, addiction disorders, and/or intellectual disabilities is required

Valid Connecticut Driver's license is required

Scattered site and non24 hr. program positions require the employee to maintain reliable transportation and be willing to transport clients in personal vehicles

First Aid/CPR certification or willingness to obtain certification within 90 days of hire

Employee is responsible to maintain ongoing certification

Proficient computer skills required, including Microsoft Office and electronic record keeping