Travelers · 12 hours ago
Northland Liability Senior Technical Specialist (Claim Litigation Specialist)
KS - Overland Park
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $156K/yr
3+ years expTravelers is a leading property casualty insurer with a commitment to customer care and community support. The Senior Technical Specialist (Claim Litigation Specialist) is responsible for investigating, evaluating, negotiating, and resolving Specialty Liability claims while ensuring compliance with quality standards and regulations.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Directly handles assigned severity claims
Provides quality customer service and ensures quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case
Consults with Manager on use of Claim Coverage Counsel as needed
Directly investigates each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate
Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts
Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damage documentation
Maintains claim files and documents claim file activities in accordance with established procedures
Utilizes evaluation documentation tools in accordance with department guidelines
Proactively creates Claim File Analysis (CFA) for adherence to quality standards
Utilizes diary management system to ensure that all claims are handled timely
At required time intervals, evaluate liability & damages exposure
Establishes and maintains proper indemnity and expense reserves
Recommends appropriate cases for discussion at roundtable
Attends and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others
Applies the Company's claim quality management protocols and Best Practices to all claims; documents the rationale for any departure from applicable protocols with or without assistance
Develops and employ creative resolution strategies
Responsible for prompt and proper disposition of all claims within delegated authority
Negotiates disposition of claims with insureds and claimants or their legal representatives
Recognizes and implements alternate means of resolution
Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers
Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy
Tracks and controls legal expenses to assure cost-effective resolution
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses
Perform other duties as assigned
Qualification
Required
Bachelor's Degree
Advanced level knowledge in coverage, contract interpretation, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills
Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims
Able to make independent decisions on most assigned cases without involvement of supervisor
Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices
Analytical Thinking - Advanced
Judgment/Decision Making - Advanced
Communication - Advanced
Negotiation - Advanced
Insurance Contract
Knowledge - Advanced
Principles of Investigation - Advanced
Value Determination - Advanced
Settlement Techniques - Advanced
Legal Knowledge - Advanced
Medical Knowledge - Intermediate
High School Degree or GED
3 years of liability claim handling experience and/or comparable litigation claim experience
In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements
Generally, license(s) are required to be obtained within three months of starting the job
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
PR Newswire
2026-01-16
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