Apply on Employer Site

NEOGOV · 3 days ago

IT Business Analyst III - 60019919

Richland County, SC

Full-time

Onsite

Mid Level

$66K/yr - $120K/yr

NEOGOV is seeking an experienced IT Business Analyst III to join their Office of Technology and Information Services in South Carolina. This role will provide operational endpoint support and customer service, ensuring accurate billing and reporting for endpoint services, and managing vendor relations and licensing.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Ensure endpoint business operations and reporting remain current and accurate. Primary point of contact for managed workstation customers for billing, reporting and projects. Ensure customers are accurately billed and reported for consumed services

Analyze current processes and procedures to create future configurations which lead to gains in efficiency and cost savings. Ensure agency customers are properly billed for services outside of provided services at consulting rate

Provide accurate and timely reports. Manage system business activities defined by an agency’s Systems Life Cycle

Perform as project liaison between customer and ESS, involve project management team when number of project systems/users exceed threshold or project complexity requires one

Perform customer coordination and communication for workstation deployments, refreshes, and sanitizations. Regularly serve as program/project leader involving both internal and external projects dealing with Endpoint Computing services

Provide expertise for the design and business feasibility of IT systems within a wide range of complexity levels. Recommend tools/solutions to develop/enhance systems and applications

Generate enterprise configuration management reports and compile them for environment consistency and compliance. Create and execute processes and procedures that ensure that all systems, products, and services meet agency standards and end-user requirements

Administer and manage endpoint user licensing for Admin and managed customers as assigned. Manage and track license consumption by agency. Provide reports to management when required

Perform as vendor liaison ensuring products meet established state standards. Lead the coordination of system modifications with business functional areas and IT. Coordinate and verify that vendor portals are accurate and up to date

This position is considered essential in order to maintain continuity of operations within the ESS group while providing the necessary support for DTO and its customers. May be requested to serve on committees, project teams, or other augmented duties as necessary

Qualification

CJIS certificationComputer system developmentInformation technology knowledgeData analysisProject managementEffective communicationRelationship buildingOrganizational skillsTechnical reporting

Required

A bachelor's degree in computer science or a related area and experience in computer system development and modification. Relevant experience may substitute for the bachelor's degree on a year-for-year basis

CJIS certification is required

Knowledge of information technology equipment and procedures

Knowledge of production schedules and information technology uses

Ability to establish and maintain effective working relationships with operators and end customers

Ability to plan, organize and review the work of administrative and technical staff

Ability to develop and implement administrative policies and procedures and evaluate their effectiveness

Knowledge of management skills and techniques

Ability to analyze data and provide solutions to complex problems

Ability to prepare technical and user-friendly reports in a clear and concise manner

Ability to establish working relationships with committee members, users and vendors

Ability to communicate effectively

Position may be required to work evenings and weekends