Teachers Federal Credit Union · 5 hours ago
Director Loan Servicing
Hauppauge, NY
Full-time
Onsite
Mid, Senior Level
$139K/yr - $174K/yr
6+ years expTeachers Federal Credit Union is one of the nation’s leading credit unions, recognized for its commitment to guiding members toward building a strong financial foundation. The Director Loan Servicing provides strategic leadership and oversight for loan servicing operations, ensuring compliance, operational efficiency, and member satisfaction.
BankingFinance
Responsibilities
Oversees loan servicing functions, including payment processing, escrow administration, payoff processing, investor reporting, and collateral management
Develops and implements strategies for loan servicing operations to support organizational growth and member experience
Ensures timely and accurate completion of escrow analyses, investor reconciliations, and regulatory filings
Establishes performance metrics and KPIs to monitor efficiency, compliance, and service quality
Maintains compliance with federal and state regulations, investor guidelines, and internal policies
Serves as primary liaison for internal and external audits, regulatory examinations, and investor reviews
Identifies and implements process enhancements and technology solutions to improve efficiency and member experience
Partners with IT and vendors to optimize loan servicing platforms and reporting tools
Works closely with Lending, Collections, Compliance, and Finance teams to ensure seamless operations and accurate reporting
Provides executive-level reporting and insights to senior leadership on servicing performance and trends
Performs other duties as needed upon request by immediate supervisor
Performs all duties inherent in the role of a manager
Qualification
Required
Bachelor's degree in Business, Finance, or related field or a minimum of eight years directly related experience required
Minimum of six years progressive loan servicing operations experience, with three years leading or influencing people required
Strong knowledge of mortgage and consumer loan servicing regulations, investor guidelines, and compliance requirements required
Proficiency in loan servicing platforms; experience with data analytics tools required
Proven experience in strategic planning, process improvement, and technology implementation within a financial institution
Proficiency Microsoft Office Suite (Excel, Word, Outlook)
Benefits
This position is eligible for our annual discretionary bonus program.
Some positions within the credit union also qualify for quarterly performance incentives
Paid time off for vacation, personal days, and holidays
401(k) company contribution
Teachers pays 100% of Dental & Vision premium
Tuition reimbursement is offered to full-time employees
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
Company
Teachers Federal Credit Union
Teachers Federal Credit Union is a company which develops finance related apps for iPhone
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Calhoun
President/CEO
Denise McGlone
Chief Financial Officer
Recent News
Company data provided by crunchbase