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SCO Family of Services · 1 day ago

Program Director of Person-Centered Services

Dix Hills, New York, United States

Full-time

Onsite

Lead/Staff, Director/Executive

$83K/yr - $92K/yr

5+ years exp

SCO Family of Services is dedicated to providing person-centered services, and they are seeking a Program Director of Person-Centered Services to oversee intake, eligibility, and discharge processes. The role involves managing requests for OPWDD services, collaborating with various departments for program development, and providing supervision and clinical support to QIDPs.

FamilyNon ProfitService Industry

Responsibilities

Manage all incoming requests for OPWDD services and determine preliminary eligibility through review of clinical documentation, psychological evaluations, psychosocial histories, DDP clearance, and psychiatric assessments when required

Conduct interviews with the people supported, families, advocates, and CCOs to review applications, entitlement status, and program options

Ensure all applications are completed, documented, and maintained in agency systems; track each applicant’s progress from initial referral through placement

Distribute completed and eligibility-verified applications to the appropriate program departments

Collaborate with department leaders (Residential, Community Habilitation, Day Habilitation, Family Care,) to identify program vacancies and discuss placement opportunities

Maintain and update waitlists for all OPWDD-funded programs, HCBS Waiver services, CCO referrals, residential schools, and agency contracts

Schedule and coordinate screening meetings, ensuring participation from required team members (individual, family/advocate, BIS, RN, Care Manager for IRA, QIDP for ICF, Director of Entitlements, and Program Coordinator)

Ensure accurate and timely completion of screening documentation and follow-through on recommendations

Facilitate timely placement of eligible individuals to avoid service delays and support accurate billing and reimbursement

Provide operational and administrative oversight of the discharge process across OPWDD programs

Provide oversight of the DPP (Developmental Disabilities Profile) process, ensuring timely updates, accuracy, and compliance with OPWDD standards

Oversee OPWDD requirements related to intake, eligibility, documentation, and program transitions to ensure agency-wide adherence

Manage and update the Choices system, ensuring accuracy of openings, referrals, program capacity, and required status changes

Provide administrative guidance and training to QIDPs on intake, screening, and discharge procedures

Promote cross-training among QIDPs to strengthen operational continuity and improve understanding of the end‑to‑end intake/discharge process

Maintain strong relationships with DDROs and OPWDD Transition/Movement Coordinators to support referral flow, program visibility, and regulatory alignment

Participate in regional and statewide intake committees to ensure compliance with OPWDD documentation standards and best practices

Collaborate with billing and fiscal departments to ensure accurate coding, documentation, and reimbursement for OPWDD-funded services

Other duties as requested by Divisional Director or Designee

In Partnership with the IDD administrative leaders Identify opportunities for new programs or expansion of existing services based on community needs and strategic priorities

Assist with RFPs, site selection, and coordination with architects, contractors, and OPWDD for new program development

Lead family and resident engagement meetings to support program planning and transition readiness

In Partnership with SCO Business Operations Team Oversee completion of regulatory documentation including CON-1, Padavan Process, PPA, and OPWDD services requests

Ensure all OPWDD regulations are met prior to pre-opening surveys and program launches in Partnership with the designated Program Director

Provide training and support to intake staff and QIDPs on eligibility, documentation, and the Front Door process

Provide direct supervision and clinical support to QIDPs across all programs

Ensure timely review and approval of person-centered program plans, CFAs, and Staff Action Plans

Guide QIDPs in meeting OPWDD and CMS regulatory requirements, including DDP2s, History Books, and service documentation

Coordinate with clinical consultants (OT, PT, Speech) to ensure integrated care planning

Conduct audits of QIDP documentation and provide feedback for continuous improvement

Support QIDPs in MyEvolv documentation and reporting; attend training courses and provide system support as needed

Step in to support program operations in the absence of a QIDP

Design and implement a comprehensive training curriculum for QIDPs covering leadership, communication, clinical supports, regulatory compliance, and person-centered planning

Facilitate ongoing training sessions and maintain up-to-date training materials

Evaluate training effectiveness and adjust content to meet evolving needs and standards

Promote cross-training to enhance QIDP flexibility and ensure continuity of care across programs

Audit Program History books as deemed necessary, to ensure consent are up to date

Respond to Program Survey Audit as deemed necessary

Provide strategic and operational oversight of all EHR-related processes, with a focus on MyEvolv

Ensure accurate and timely documentation of clinical and programmatic data in MyEvolv across all OPWDD programs

Serve as the point of contact for troubleshooting EHR issues, coordinating with IT and Internal leaders as deemed necessary

Monitor data integrity, compliance, and reporting accuracy within MyEvolv to ensure adherence to OPWDD and Medicaid standards

Support QIDPs and program staff in navigating MyEvolv, including training, workflow optimization, and documentation standards

Attend MyEvolv training and system enhancement sessions; disseminate updates and best practices to relevant staff

Collaborate with leadership to align EHR usage with agency goals, audit readiness, and quality improvement initiatives

Qualification

OPWDD regulations knowledgeProgram development experienceManagement skillsBachelor's degreeEHR oversightCultural awarenessComputer literateInterpersonal skillsCommunication skillsTeam playerMentoring skills