Apply on Employer Site

GEICO · 1 day ago

Product Manager Claims

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$88K/yr - $230K/yr

5+ years exp

GEICO is a leading insurance company that offers quality coverage to millions of customers. They are seeking an accomplished Product Manager to work with claims and telecommunications teams to enhance claims phone systems and improve customer interactions through strategic product management.

Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile

No H1B

Responsibilities

Lead cross-functional teams to design, develop, and launch telecommunication applications and solutions

Translate strategic business objectives into actionable product requirements and roadmaps

Identify and champion opportunities to implement intelligent automation, AI and workflow optimization

Establish and monitor key success metrics, such as handling time, call rates, call types, task completion rates

Collaborate closely with engineering and machine learning teams to refine requirements to drive business outcomes

Qualification

Product ManagementClaims ExperienceTelecommunication ApplicationsData AnalysisCross-functional LeadershipCustomer-centric MindsetInfluencing SkillsCommunication Skills

Required

Bachelor's degree

Minimum 5 years of experience in Product Management, with a strong track record in developing and scaling solutions for business problems

Demonstrated success in building consumer-facing web and mobile applications, with a customer-centric and ownership mindset

Experience managing the product lifecycle from ideation through delivery and scaling

Expertise in using quantitative and qualitative data to inform product decisions and drive innovation

Exceptional communication and influencing skills, with comfort engaging senior business and technology stakeholders

Preferred

MBA or equivalent experience

Extensive experience in architecting and launching contact center migrations or contact center optimization

Claims Experience as an adjuster or in the product space

Proven ability to lead large-scale, cross-functional initiatives

Benefits

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.

Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Company

GEICO

Glassdoor2.7

GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.

Founded in 1936

Chase, Maryland, USA

10001+ employees