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Walmart Canada · 15 hours ago

Analyst, Compliance and Ethics Operations

Bentonville, AR

Full-time

Onsite

Entry Level

$26/hr - $51/hr

2+ years exp

Walmart Canada is a leading retail company, and they are seeking an Analyst for their Privacy Operations team. The role focuses on compliance with consumer privacy requests under the California Consumer Privacy Act (CCPA) and involves monitoring processes, managing requests, and collaborating with technical teams to address issues.

DeliveryRetailShopping

Responsibilities

Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities

Managing requests related to complaints or privacy and records issues; coordinating the development of standardized responses to specific concerns related to privacy and records; escalating complaints and concerns as appropriate

Developing department guides, procedures, reports, and other communications related to privacy and records best practices

Running and analyzing reports to identify instances of problem areas leading to potentially unfulfilled requests

Identifying problems in workflows and coordinate with technical support teams to resolve issues

Managing inboxes to ensure timely responses to customer inquiries and the processing of privacy requests

Maintaining and creating necessary email and postal response templates

Reviewing submitted identity and authorized agent documentation

Identifying required postal and electronic customer communications and assist with daily processing

Assigning and processing postal tasks and updates systems with necessary request statuses, notes, and documentation

Conducting review of assigned customer disclosure reports and makes necessary redactions according to guidance

Analyzing and assigning disclosure reports to staff aug vendors to execute review, as needed

Performing escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors

Performing quality control review for sample of disclosure reports to ensure accuracy and provides feedback to reviewers

Coordinating with technical support teams to resolve issues and prevent backlog

Qualification

CIPP/US certificationCIPM certificationPrivacy compliance experienceTechnical writingWorkflow managementAttention to detailTeam collaboration

Required

Bachelor's degree in Business Administration, Computer Science, Criminal Justice, or related field OR 2 years' experience in security, investigations, operational management, compliance, legal, privacy, or related field