NEOGOV · 12 hours ago
INTERNAL POSTING - Endpoint Technician I
Lexington County, SC
Full-time
Onsite
Entry Level
$52K/yr - $89K/yr
1+ years expNEOGOV is part of the State of South Carolina, and they are seeking an Endpoint Technician I to provide various system installation, configuration, diagnostic evaluation, and repair services. The role involves addressing end user tickets, engaging in service requests, and ensuring compliance with IT asset inventory policies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Addressing end user tickets (service requests, trouble tickets) within the assigned SLA. This includes: prioritizing/sorting the ticket, documenting communication and troubleshooting steps, resolving the ticket or escalating ticket to appropriate team
Engaging in all requests for service or support (phone, email, walk-ups, etc.)
Installing and configuring computer workstations and peripheral equipment including hardware, software and firmware for agency staff
Configuring systems to operational standards including user file transfer, applications software installation and testing, connection to DNR network infrastructure, mapping appropriate network-based storage and printer/plotter output devices and validation of operations
Conducting IT asset inventory maintenance
Ensuring adherence with IT asset inventory policies for deployment, transfer, turn-in, and disposal
Ensuring adherence to CJIS and PCI compliance when managing IT asset inventory
On-Call rotation
Qualification
Required
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment of related systems
A degree in related field may be substituted for the required experience on a year for year basis
Preferred
A high school diploma and at least one (1) year of help desk/IT customer support experience
CompTIA A+, CompTIA Security +, ITIL 4 Foundations are desired
Employee should have a functional knowledge of IT fundamentals, including but not limited to desktop operating systems (Windows and Mac), printers/scanners, mobile devices (iOS), wired and wireless networks
Excellent customer service, written and verbal communication skills
Ability to communicate technical concepts and ideas in a way that can be understood by non-technical users
Ability to work in a fast-paced, complex, and dynamic work environment
Ability to prioritize and quickly resolve issues
Employee should have the ability to work an on-call schedule, shift differentials, evenings, weekends, and during emergency situations
Ability to perform multiple tasks simultaneously where constant intervention/monitoring is not required
Ability to lift heavy objects
Benefits
Health and dental insurance
Retirement and savings plan options
Paid vacation and sick leave
Telecommuting
Flexible work schedules
Dental
Vision
Term life insurance
Long term disability
Flexible spending accounts for health and child care expenses
Defined benefit and defined contribution plans
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase