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OCHIN, Inc. · 1 day ago

HEALTHCARE ACCOUNT MANAGER - WEST

Hybrid Remote

Full-time

Hybrid

Mid, Senior Level

$77K/yr - $144K/yr

OCHIN, Inc. is a nonprofit leader in health care innovation, seeking a Healthcare Account Manager - West to serve as a strategic advisor and primary liaison between OCHIN and its member organizations. This role is responsible for cultivating executive-level relationships, leading member engagement efforts, and ensuring a high-quality member experience through operational optimization and cross-functional collaboration.

Health CareNon Profit

Responsibilities

Cultivate and maintain strong relationships with member executives and key stakeholders to ensure exceptional service delivery, alignment to OCHIN’s mission, and long-term member satisfaction

Independently lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings, ensuring thoughtful follow-up, internal coordination, and accountability for outcomes

Collaborate with members and internal teams to identify gaps in service, conduct business and technical analysis (including cost/resource modeling), introduce internal and external product and service owners, and develop action plans and solutions that support operational and strategic goals

Maintain accurate and timely account documentation, including meeting notes, action items, service history, CRM entries, and financial insights. Review KPIs to assess performance trends and drive continuous improvement

Partner across OCHIN departments, including project management and business development, operations, and finance to support new product onboarding, technology optimization, professional services, and the transition from stabilization to maintenance

Other duties as assigned

Qualification

Acute Care clinical operationsEHR (Epic)Healthcare Account ManagementHealthcare Information TechnologyCustomer Relationship Manager (CRM)Microsoft Office SuiteRelationship managementCommunication skillsDocumentation skills

Required

Strong understanding/knowledge of Acute Care/Ambulatory clinical operations and EHR (preferably Epic) is required

Excellent and strong communication, listening and questioning skills

Ability to identify and partner (internally and externally) to offer new business solutions

Ability to effectively manage internal and external staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment

Ability to work independently and efficiently from a home office environment

High Speed Internet Service

It is a requirement that employees work in a distraction free workplace

Travel up to 75% (in designated territory) is required nationally for on-site Go Live support based on business requirements for OCHIN

COVID-19 Vaccination Requirement: OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine