ABM Industries · 1 day ago
IAD Customer Service Baggage Drop Agent
Dulles, VA
Full-time
Onsite
Entry Level
$18.13/hr - $18.13/hr
1+ years expABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. They are seeking a Baggage Drop Agent who will assist airline passengers by verifying identification, issuing baggage tags, and managing the movement of baggage.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Meet and greet airline customers in a positive and friendly manner
Move stanchions for optimal line queue management
Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse
Issue customer baggage tags and place such tags on checked baggage
Move tagged baggage to the client conveyor belt system
Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements
Maintain a clean and safe work area at all times
Miscellaneous duties as assigned
Qualification
Required
Must be 18 years of age or older
No high school diploma, GED, or college degree required
Ability to communicate effectively in the English language
Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal
Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times
Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook
Must be willing to work on assigned schedule, which includes weekends
Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history
MUST have the following three documents with you for the SIDA Badge Application CBP purposes in case we move you forward for the next steps: SSN, Identification with Current Address, Citizenship Verification
Preferred
One (1) year of customer service or similar work experience preferred
Previous airport, baggage handling, warehouse, or porter experience preferred
Benefits
ABM offers a comprehensive benefits package.
For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-16
2026-01-06
The Motley Fool
2025-12-19
Company data provided by crunchbase