SciTec · 20 hours ago
Help Desk Technician
Dayton, Ohio, United States
Full-time
Onsite
New Grad, Entry LevelSciTec, Inc. is a dynamic business focused on delivering advanced sensor data processing technologies and scientific instrumentation capabilities for National Security and Defense. The Help Desk Technician will serve as the primary on-site IT presence, providing Tier 1 support, managing IT assets, and collaborating with remote IT teams to ensure effective resolution of technical issues.
AerospaceConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Delivering support by using SciTec’s help desk ticket system through JIRA software. End user requests are generated through tickets and communication regarding ticket status is delivered through
Installing, updating, and evaluating new software and hardware, and running tests to ensure compatibility of software with OS, etc
Serve as the on-site point of contact for Tier 1 IT support at the satellite office, owning local triage, incident response, and routine service requests
Collaborate daily with remote IT teammates via chat/voice/video to coordinate work, share status updates, and resolve issues efficiently
Proactively identify local office IT needs (hardware lifecycle, spares, common issues, training gaps) and communicate recommendations to the larger IT team
Providing technical support to users, both in-house and remote, and troubleshooting computer problems. (e.g. maintaining email distribution lists, creating new lists, resetting password, installing workstations on desktops)
Manage on-site IT assets (imaging/deployment, swaps, RMA coordination, shipping/receiving, secure disposal) and keep inventory records current
Implementing and maintaining security standards, policies, and procedures, and monitoring security certificates
Instructing users on information system procedures, and how to properly use IT resources
Collecting, and summarizing information to prepare project status reports, and identifying and resolving project issues
Other duties as assigned
Be the 'hands and eyes' for the remote IT team: rack/stack simple equipment, cable checks, swap peripherals, validate connectivity, collect logs/screenshots
Set up new hires locally (workstation deployment, peripherals, account access verification) while coordinating with remote teammates for approvals/steps
Maintain a small local stock of critical spares (laptops, docks, keyboards, mice, adapters) and recommend reorder points
Coordinate shipping to/from other offices for repairs or replacements and track chain-of-custody for equipment
Communicate with users and stakeholders on ticket progress, ETA expectations, and post-resolution follow-ups to ensure satisfaction
Provide hardware troubleshooting
Resolve login difficulties
Identify and help resolve performance issues
Perform software installation and updates
Troubleshoot printer problems
Help prevent data loss
Help grow knowledge base via documentation
Help with scheduled maintenance updates
Handle support and manage ticket queue
Perform discovery of facts and symptoms for IT issues before escalation
Troubleshoot and resolve dns, networks, and application access issues
Qualification
Required
U.S. citizenship is required to obtain and keep a security clearance
Ability to obtain and maintain a DoD security clearance
Strong self-direction and curiosity
Willingness to learn new systems quickly
Excellent customer service skills
Experience with help desk ticket systems, preferably JIRA
Ability to install, update, and evaluate new software and hardware
Experience in troubleshooting computer problems
Ability to manage on-site IT assets and keep inventory records current
Knowledge of implementing and maintaining security standards, policies, and procedures
Ability to instruct users on information system procedures
Experience in collecting and summarizing information for project status reports
Ability to communicate effectively with users and stakeholders
Company
SciTec
The world brings ever-evolving challenges; SciTec builds solutions.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-10-05Acquired
Leadership Team
David Simenc
President
Recent News
Tech Startups - Startups and Technology news
2025-10-07
2025-09-05
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