Galen Medical Group · 7 hours ago
CLERICAL SUPPORT - North Internal Medicine
NORTH IM - Hixson, TN 37343
Full-time
Onsite
Entry Level
2+ years expGalen Medical Group offers several medical specialties throughout the Chattanooga region, providing quality care and patient-friendly services. They are seeking a Clerical Support for their North Internal Medicine department to welcome visitors and provide administrative support in areas such as Check-In, Check-Out, and appointment scheduling.
Health CareHealth DiagnosticsMedical
Responsibilities
Exhibits a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner
Obtain, update, and enter demographic and insurance information for the patient into the practice management system (PMS)
Scan patient’s insurance cards into the PMS. Verify coverage and eligibility
Point of Service collections – Collect Co-pays, Co-insurance, Past Due balances and Collection balances per site protocol
Notifies appropriate personnel of the patient’s presence for medical services
Performs daily reconciliation of cash, checks, and credit card payments
Responsible for credit card batch processing and daily deposit reconciliation
Notifies the manager immediately of discrepancies in payments and collections, including discrepancies with out-of-balance batch reports
Knowledgeable of participating insurance plans accepted by the office
Provide the patient with updates regarding delays in the Provider’s schedule
Assures the Waiting room is clean and tidy at all times
If Check-Out duties are included in your job position, the following guidelines must be followed:
Schedule future appointments
Point of Service collections if done post visit
Return to Work and School notes
Schedule specialist appointments, and outside testing depending on site
If Switchboard duties are included in your job position, the following guidelines must be followed:
Responsible for opening the Switchboard when the clinic opens
Transfers and removes lines to and from the forwarding function to answering service when deemed appropriate by the manager
Receives telephone messages via telephone and/or fax from the answering service and relays messages to the appropriate parties
Answers all incoming telephone calls and alerts the appropriate staff of needs
Courteously and efficiently assists patients with their needs when receiving calls
Accurately records detailed messages and sends task to the appropriate person
Notifies personnel of incoming telephone calls according to the department guidelines
Refers to On Call schedule daily and relay to the answering service before closing the office
Active participation in process improvement efforts
If Appointment Scheduling is included in your job position, the following guidelines must be followed:
Check availability for requested appointment. If provider or time is not available, offer alternate options to the patient according to office protocol
Schedule appointments in PMS
Reschedule patient appointments as requested
Manage recall list
If Pharmacy duties are included in your job position, the following guidelines must be followed:
Answering telephone calls and conducting outbound calls
Checking in patients for Patient Assistance and Pharmacy appointments
Running the Pharmacy P.O.S. system
Setting up Pharmacy deliveries
Assisting with other Pharmacy Related duties as necessary
May be required to assist other team members based on office demands
Must adhere to HIPAA guidelines at all times in order to maintain the highest level of patient confidentiality
Other duties as assigned by Regional Manager or Site Manager
Promote the mission, vision, and values of Galen Medical Group
Maintain confidentiality of all patients, medical, financial, and legal information
Report to work on time and as scheduled
Represent the organization in a positive & professional manner
Comply with all organization policies and standards regarding ethical business practices
Participate in performance improvement and continuous quality improvement activities
Attend regular staff meetings and in-services as directed by your manager
Consistently demonstrate the value of the team concept
Understands and abides by OSHA, HIPAA & CLIA standards
Qualification
Required
High school graduate or equivalent
Must be computer literate
Ability to perform mathematical calculations
Above-average spelling skills
Preferred
2-3 years' medical receptionist experience
Medical experience and terminology helpful but not required
Benefits
401(k) benefits.
Education reimbursement.
Holiday Pay.
Great earned time-off policy.
Company-paid Life Insurance & Long Term Disability.
Company
Galen Medical Group
Galen Medical Group is a multi-specialty hospital that offers a wide range of healthcare services along with advanced diagnostic solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Charles Lathram, III, FACMPE
Chief Executive Officer
Misty Hickman, BS, FACMPE
Chief Informatics Officer
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