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The Gorilla Glue Company · 2 days ago

Customer Service Supervisor

Cincinnati, OH

Full-time

Onsite

Mid Level

4+ years exp

The Gorilla Glue Company is committed to delivering exceptional customer service and is seeking a Customer Service Supervisor to lead their team. This role involves overseeing daily operations, resolving customer issues, and driving continuous improvement in service quality and efficiency.

Consumer GoodsManufacturingMarketing

Comp. & Benefits

Responsibilities

Oversee daily customer service operations to ensure timely and accurate order processing and fulfillment

Partner with IT and external service providers to optimize Oracle ERP processes and related system interfaces

Manage escalated customer issues, ensuring quick resolution and root-cause identification

Partner with Sales, Supply Chain, Logistics and IT to resolve order-related challenges and improve cross-functional processes

Create and distribute reports to leadership and leverage KPIs to support decision making

Identify process gaps and lead initiatives that improve efficiency, accuracy and customer satisfaction

Lead, coach and develop a team of Customer Service Specialists

Foster a positive, accountable and collaborative team culture aligned with Gorilla’s core values

Qualification

Customer Service ExperienceERP ExperienceSupervisory ExperienceTechnical SkillsAnalytical SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsTeam Player

Required

Bachelor's degree or equivalent experience

4 Years of Customer Service or equivalent related experience required

2 Year of supervisory or related experience required

Exceptional communication skills, both written and verbal

Proven problem-solving and conflict-resolution skills

Strong organizational and time-management skills

Team player with a courteous and friendly demeanor and ability to work well with peers and management

Good judgment and ability to work independently

Strong technical skills. Must have at least intermediate experience with Excel, Word, and Outlook

ERP experience required, Oracle preferred

Preferred

Oracle preferred

Benefits

Competitive compensation packages

Comprehensive healthcare benefits

Other perks and incentives

Company

The Gorilla Glue Company

Headquartered in Cincinnati, Ohio, The Gorilla Glue Company is a family owned, leading manufacturer of adhesives, moisturizers and tools that are known for high quality.

Founded in 1994

Cincinnati, Ohio, USA

501-1000 employees