The Seagate Hotel, Golf & Beach Club, Autograph Collection ยท 13 hours ago
Membership Experience Manager
Miami-FTL Area
Full-time
Onsite
Entry, Mid Level
2+ years expThe Seagate Golf Club is seeking a dynamic Membership Experience Manager to enhance member and guest experiences through various programs and initiatives. This role involves planning and executing events, collaborating with team members, and supporting membership processes to foster community and satisfaction.
Hospitality
Responsibilities
Plan, coordinate, and execute the Seagate Members comprehensive annual programming calendar, including a robust schedule of events, holidays, and monthly activities for members and guests
Collaborate with the VP of Membership Sales and Development on the planning and execution of the monthly activity schedule, coordinating with operating departments (Spa, Culinary, Golf, Racquets, Fitness, Beach Club, etc) to ensure a robust and timely daily schedule of classes and activities
Support the planning and development of the annual special events and holiday calendar
Coordinate across all departments to ensure the seamless delivery and execution of all special events for guests and members
Create Banquet Event Orders (BEOs) for all events and resumes for larger events and holidays, ensuring clear and timely communication across all properties
Manage the ticketing process for all events and coordinate efficient guest/member check-in procedures
Maintain accurate financial and program records related to Member activities and events
Plan and attend member events to build relationships and ensure a high-quality experience
Engage with individual club members as needed to instill confidence and encourage club membership promotion
Support membership processes and collaborate closely with the VP of Membership Sales and Development
Develop and ensure consistent adherence to procedures for processing prospective member applications
Plan and implement strategies to achieve club membership goals
Build rapport with membership directors and key contacts at other local country clubs
Maintain a professional appearance and demeanor, exhibiting high energy and a positive attitude
Stay well-organized, service-oriented, and adept at multitasking, adapting to constant changes with flexibility and resilience
Establish rapport with diverse personality types
Exhibit excellent verbal and written communication skills
Utilize Microsoft Word, Excel, and other basic internet and computer skills proficiently
Perform other duties as necessary to support the Membership Department and overall club operations
Qualification
Required
Minimum of two years of prior experience in a country club or hotel environment, with high-end customer service experience required
Demonstrated ability to plan and execute events
Strong organizational, communication, presentation, documentation, project management, and interpersonal skills
Proficiency in MS Office applications: Word, Excel, PowerPoint, and Publisher
Creative and innovative thinker with the ability to adapt strategies as needed
Must have strong time management skills, be extremely well organized, and able to work well under deadlines and independently
Basic marketing design knowledge (e.g., Canva, Photoshop, InDesign)
Ability to stand and walk for extended periods during club tours and events
Capable of lifting and carrying marketing materials and equipment up to 25 pounds
Flexibility to work evenings and weekends as needed for club events and meetings
Ability to work in a variety of conditions
Company
The Seagate Hotel, Golf & Beach Club, Autograph Collection
The newly renovated Seagate is the only resort in Delray offering guests exclusive access to a private beach with new beachfront dining, Atlantic Avenue's most spacious guestrooms, a championship golf course, full-service spa, two swimming pools, and the all-new Bourbon Steak by Michelin starred chef Michel Mina, now open.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase