Focus · 5 days ago
Director of Operations
Kaukauna, WI
Full-time
Onsite
Director/ExecutiveFocus Property Management is one of the fastest-growing companies in the country, dedicated to enriching residents’ lives through exceptional property management. The Director of Operations will oversee construction and service operations, leading a team to ensure quality rehabs and timely maintenance responses while managing budgets and operational strategies.
Property DevelopmentProperty ManagementReal EstateReal Estate Investment
Responsibilities
Build and manage 12‑month operating plans, budgets, and staffing models for Construction and Service
Utilize scoreboards to provide real time feedback and/or recognition on performance
Champion Lean initiatives that cut waste and accelerate cycle times without sacrificing quality
Oversee 150+ unit rehabs per month to ensure they deliver world class quality to our residents
Standardize materials and find the best vendors to deliver on quality and cost
Forecast labor and subcontractor capacity; adjust schedules proactively to meet leasing targets
Ensure 100 % of resident work orders are communicated and resolved within 48 hours
Lead a team that wows the resident with their speed, personal approach, and quality of repair
Analyze patterns and launch preventive‑maintenance programs that reduce emergency calls
Directly manage Construction and Service Leaders; indirectly lead 50 + techs, carpenters, and coordinators
Set clear goals, provide recognition or feedback, based on performance
Develop and promote Leaders & team members
Foster a culture that is safe, data‑driven, and obsessed with resident delight
Own P&L for both work streams; meet or exceed margin and cash‑flow targets
Identify capital‑spend needs; prepare ROI justifications and present to the executive team
Keep every job site and occupied unit compliant with OSHA, local codes, fair‑housing laws, and internal quality standards
Lead root‑cause analyses and corrective actions on any incident or quality miss
Qualification
Required
Experience with operations leadership, including high‑volume rehab or service programs
Proven record of beating budget and schedule while maintaining quality
Strong financial acumen; comfortable owning a multi‑million‑dollar P&L
Inspiring, no‑nonsense leader who can rally skilled trades and office staff alike
18 years or older; able to lift 75 lbs with safe technique
Valid driver's license and reliable transportation
Benefits
Medical, Dental, Vision, Short‑Term Disability, Accident, and Life Insurance
Paid Time Off & flexible Monday–Friday schedule
Hands‑on job training and leadership development
Free coaching in personal finance and real‑estate investing after probationary period
Company
Focus
At Focus, our mission is to revolutionize the property management industry by prioritizing the exceptional experience of our residents.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase