Barclays Investment Bank · 1 month ago
Service Desk Specialist
745 7th Avenue, New York
Full-time
Onsite
Mid, Senior Level
$125K/yr - $170K/yrBarclays Investment Bank is seeking a Service Desk Specialist to support day-to-day technology operations and resolve IT issues. The role involves providing high-quality support, managing user requests, and collaborating with various teams to ensure service stability and continuous improvement.
BankingFinancial Services
Responsibilities
Provision of high-quality support and problem-solving capabilities through various communication channels to resolve specific technology issues related to products and applications, ensuring that the relevant stakeholders are updated on progress
Development of reports and dashboards to visualise and communicate key findings and recommendations for improvement to team leads and relevant stakeholders
Management of user requests including password resets, software installation, access provisioning and equipment troubleshooting
Collection and maintenance of incidents, requests and resolutions to access trends, identify common issues, track services metrics
Maintenance of a knowledge base containing documentation of resolved cases for future reference and self-service opportunities
Execution of assessments to establish the severity and urgency of reported issues to support the prioritisation process
Development and provision of user training on applications, systems and equipment to enhance experience and self-sufficiency
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
Take ownership for managing risk and strengthening controls in relation to the work done
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience
Influence or convince stakeholders to achieve outcomes
Qualification
Required
Providing first-line and second-line technical support for enterprise systems and applications
Troubleshooting incidents, managing escalations, and supporting timely resolution
Working with cross-functional teams to support service improvements
Following risk and control frameworks within technology environments
Supporting technology changes that impact services and users
Preferred
Understanding of risk and controls within IT service environments
Experience supporting change and transformation activities
Awareness of how technology services align with business needs
Problem-solving skills and a structured approach to issue resolution
Familiarity with ITSM tools, digital platforms, or basic automation
Company
Barclays Investment Bank
Barclays Investment Bank offers large corporate clients with strategic advisory, financing, and risk management solutions. It is a sub-organization of Barclays Corporate Banking.
Founded in 1997
10001+ employees
H1B Sponsorship
Barclays Investment Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Lowe
Managing Director Head of London Industry and Central London
S
Sean White
Managing Director
Recent News
2025-12-29
2025-11-10
2025-11-10
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